Rodger
Timberon,#2Author of original report
Fri, August 01, 2008
The most important thing about this complaint that was learned by me is that Rip-Off Report has been one of the BEST tools on the web. Their site has accomplished in 3 days what I could not accomplish in 3 months. This site got my problem viewed by someone that was in a position to take action and they did. Thanks again to RipOff Report and I strongly recommend that everyone should support them with a donation so they don't go away. Rodger
Rodger
Timberon,#3Author of original report
Fri, August 01, 2008
Tiger Direct Corporate has contacted me today. Pat A. from their offices called and explained that this is NOT the way they want to handle a problem or safety issue. It was apparently handled by someone without the knowledge to escalate properly. Pat at Tiger Direct was extremely responsive and I want to thank both he and Sabrent for their acknowledged concerns in this matter and also for a satisfactory resolution.
Rodger
Timberon,#4Author of original report
Thu, July 31, 2008
Well after posting this, I received a call from the Manufacturer of the product. It seems that Tiger Direct has pushed this to him finally. I had already contacted him, even though Tiger Direct would not provide me with any contact information. Adam at the manufacturer's office had sent me a new hard drive replacement and really worked well in resolving this issue. The point of my complaint with Tiger Direct is they got my money, never offered a refund and did not have the courtesy to contact me with any help what-so-ever. The comment from Tiger Direct left me out in the cold to find a resolution on my own. As far as the manufacturer of the product, Sabrent, they stepped up and took care of the problem. To bad Tiger Direct couldn't have done the same thing and demonstrated a concern for a long time customer. I still have not received a single call or email from Tiger Direct asking how they could help. Tiger Direct should realize that Customer Service should not stop with the banking of the profits.
J G Shrugged
Austin,#5Consumer Comment
Thu, July 31, 2008
First, Tiger's right - they sell the product, not make it (more than likely) - you should contact the manufacturer and the CPSC. Your only recourse with them would be to get your money back, but damages caused by a defective product would normally not be the reseller's fault. After the second one caught fire they sent you a different manufacturer's product - they realized that it could be a problem with the one product, so they responded appropriately. Second, Assurz went bankrupt a couple of weeks ago - and left many companies out in the cold. If you had gone through them back when it happened you may have received a refund. With that in mind, perhaps the manufacturer would reimburse you for the hard drive replacement costs. I would contact them.