- Report: #737915
Complaint Review: Tiger Direct - Miami Florida
Reported By:
Bacon Lover -
Sterling Heights, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tiger Direct
7795 W. Flagler St. Suite 35 Miami, 33144 Florida, United States of America
Phone:
Web:
Tigerdirect.com
Categories:
Business Rating:
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Tiger Direct Tiger Direct overcharges and then refuses to do aything about it Miami, Florida
Hello,
Most recently I had a horrible experience with Tiger Direct. They billed me for $19.99 several months after I placed an order with them. Their customer service kept repeating to me that they did not show the charge and there was nothing they could do about it. Right after they get done telling me there was nothing they could do, they actually had the nerve to try to sell me an android phone. Below is a copy of the letter I mailed to Tiger Direct.
May 5, 2011
Tigerdirect.com
7795 W. Flagler St. Suite 35
Miami, FL 33144
To Whom It May Concern:
I have been a Tigerdirect customer a few times and have never had problems. Today I went through the most absurd experience a customer could ever have. In early February 2011 I placed order #F4728583. All of the items came to my door as described.
Today, I called Tigerdirect customer service to question why I was charged $19.99 on 5/03/11. I have not ordered anything since February. Your customer service agent acknowledged that he could not find any charges on my account on his end, but I should dispute the charge with my credit card company. To add insult to injury, he tried to sell me more items that were currently on sale. How absurd is it to call customer service to report an error, be told that there is nothing we can do, and then have the same company try to up sell sale items.
You probably noticed my purchase of several antistatic bracelets in February. You might be interested to know that I teach A+ certification classes, computers, business, accounting, and marketing. I will surely share my experience with my students.
Most recently I had a horrible experience with Tiger Direct. They billed me for $19.99 several months after I placed an order with them. Their customer service kept repeating to me that they did not show the charge and there was nothing they could do about it. Right after they get done telling me there was nothing they could do, they actually had the nerve to try to sell me an android phone. Below is a copy of the letter I mailed to Tiger Direct.
May 5, 2011
Tigerdirect.com
7795 W. Flagler St. Suite 35
Miami, FL 33144
To Whom It May Concern:
I have been a Tigerdirect customer a few times and have never had problems. Today I went through the most absurd experience a customer could ever have. In early February 2011 I placed order #F4728583. All of the items came to my door as described.
Today, I called Tigerdirect customer service to question why I was charged $19.99 on 5/03/11. I have not ordered anything since February. Your customer service agent acknowledged that he could not find any charges on my account on his end, but I should dispute the charge with my credit card company. To add insult to injury, he tried to sell me more items that were currently on sale. How absurd is it to call customer service to report an error, be told that there is nothing we can do, and then have the same company try to up sell sale items.
You probably noticed my purchase of several antistatic bracelets in February. You might be interested to know that I teach A+ certification classes, computers, business, accounting, and marketing. I will surely share my experience with my students.
4 Updates & Rebuttals
TruthSayer
Charlotte,North Carolina,
U.S.A.
Tiger Direct
#2Consumer Comment
Tue, July 12, 2011
Hmmmm. I was going to order an external hard drive for my AV system from Tiger Direct this week. After reading the reports on them I think I'll take my business elsewhere.
Bacon Lover
Sterling Heights,Michigan,
United States of America
Tiger Direct makes things right
#3Author of original report
Mon, July 11, 2011
Tigerdirect did indeed fix things with my charge card company. It is sad that it took a letter, several phone calls, 2 credit card disputes, and finally a public online posting in order to get anyone to look into this. I am thankful that they did take responsibility for this mistake.
mr rik
miami,Florida,
USA
You guys
#4Consumer Comment
Tue, June 14, 2011
Need to get your act together, and try to not be on the ripoffreport so much.
Ernie E.
MIAMI,Florida,
U.S.A.
We apologize
#5UPDATE Employee
Tue, June 14, 2011
I have looked into your case and our records indicate that there was a technical glitch in the system and your item was not marked as shipped on 02/09 but on 05/02. We have sent this over to our IT department for proper review and we have credited back your $19.99 back to your charge card.
We sincerely apologize for the inconvenience and hope we were able to resolve this issue to your satisfaction.
Feel free to contact me at [email protected] if you require any additional assistance.
Best Regards.
