- Report: #63467
Complaint Review: TigerDirect - Miami Florida
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TigerDirect
7795 West Flagler Street, Suite 35 Miami, 33144 Florida, U.S.A.
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TigerDirect Didn't ship what was paid for refuses to ship missing CPUs Miami Florida
I ordered on 6/27/2003 components to assemble two machines for our business. A few days later these arrived at our place of business, but were missing the CPUs for both kits. They were listed on the bill of materials, but indeed were not in the shipped boxes.
In their stead, were two DVD R/W drives, which were NOT part of the order. It was obvious that whoever packed the order packed the two DVD R/W drives instead of the two Athlon CPUs. I called Tiger immediately upon this discovery, and spoke with a representative there, Devona. I explained the situation in detail, stating that I had not received either of the CPUs that were supposed to be shipped as part of the kit, but instead had two extra components that were not supposed to be part of the kit, the DVD R/W drives.
He stated that the DVD R/W drives were part of the order. I told him they were not part of the order, and someone had put them in, instead of the CPUs. He continued to insist they were part of the order, so I stopped arguing with him.
The agent told me he would have to research the missing CPUs, would put in an order to ship them, contingent upon his research and approval. I told him that was all I am asking for, to get the CPUs I ordered as part of the kit. I also asked him if he wanted me to send back the DVD R/Ws since they were not part of the order and were what someone had put into the box instead of the CPUs. He stated again that they were part of the kit ordered and not to send them back.
A few days later, I received one of the CPUs originally ordered. Unfortunately, this was only one, not two. Our company president called in to Tiger regarding this, and was told that that CPU had been shipped and the matter had been taken care of. This was interpreted as meaning the second CPU had been shipped.
After waiting a few more days for its arrival, I started wondering if the order still was messed up. I called this morning 7/9/2003 at 10:30 am EST regarding still not having the second CPU. I spoke with a customer service representative. I did not get this name, but I did provide him the details of how this order has been botched to date. He said that the original agent handling the account would have to handle this, and that agent was not in today.
I asked him if I could speak with that agent's supervisor. He told me to hold. After about 45 seconds, the supervisor came on to the line. His name is Bernard Austin. I explained to him that I never received the two CPUs I ordered, and received only one, after I called in to explain that I never received them with the order. I told him Im still waiting on the second CPU and could he check the status. He told me that according to his records, they shipped one CPU and that is all they are going to ship. I told him this was not right, that they need to fulfill their obligation and provide me with what I paid for. He said that he was not going to do it.
He stated that they had documentation that the CPUs were shipped in the original order, they sent one replacement CPU, and that was all they were going to do. I told him that over the years I have never had an issue with anything ordered from Tiger, but this particular instance is getting ridiculous. His reply was that they have never messed up an order like this, and firmly believes that I have the CPUs ordered. I told him that the charges for the order from Tiger will be contested with our credit card provider, until such time as Tiger properly fulfills the order.
His reply was that he possesses all the documentation needed to prove that Tiger shipped the CPUs. I told him that his documentation is incorrect because I have one machine fully functioning here, and one machine fully assembled with no CPU. I told him that if this was his attitude, that I would also file a complaint with the department of consumer services, and would file a small claims court case against Tiger for the amount of the CPU that was ordered but not shipped. I then asked Bernard if there was a supervisor above him that I could speak with. His response was that his supervisor was the president of the company, Carl Fiorentino.
I asked him if this was true, that there was no management between him and Mr Fiorentino. He stated that is true, that he reports directly to him. I informed him that I would be filing a complaint with the Florida Department of Consumer Services, writing Mr Fiorentino directly via certified mail, and writing my credit card agent to contest the charges, and will continue seek other avenues for resolution.
When those avenues are exhausted, I will take this case to court. I have registered a complaint with Florida Department of Consumer Services, the Miami Better Business Bureau, the Federal Trade Commission, have written Mr Fiorentino via certified mail, and retained an attorney to handle this matter in the case that legal action must be taken against TigerDirect.
Wayne
Gainesville, Florida
U.S.A.
Click here to read other Rip Off Reports on Tiger Direct
In their stead, were two DVD R/W drives, which were NOT part of the order. It was obvious that whoever packed the order packed the two DVD R/W drives instead of the two Athlon CPUs. I called Tiger immediately upon this discovery, and spoke with a representative there, Devona. I explained the situation in detail, stating that I had not received either of the CPUs that were supposed to be shipped as part of the kit, but instead had two extra components that were not supposed to be part of the kit, the DVD R/W drives.
He stated that the DVD R/W drives were part of the order. I told him they were not part of the order, and someone had put them in, instead of the CPUs. He continued to insist they were part of the order, so I stopped arguing with him.
The agent told me he would have to research the missing CPUs, would put in an order to ship them, contingent upon his research and approval. I told him that was all I am asking for, to get the CPUs I ordered as part of the kit. I also asked him if he wanted me to send back the DVD R/Ws since they were not part of the order and were what someone had put into the box instead of the CPUs. He stated again that they were part of the kit ordered and not to send them back.
A few days later, I received one of the CPUs originally ordered. Unfortunately, this was only one, not two. Our company president called in to Tiger regarding this, and was told that that CPU had been shipped and the matter had been taken care of. This was interpreted as meaning the second CPU had been shipped.
After waiting a few more days for its arrival, I started wondering if the order still was messed up. I called this morning 7/9/2003 at 10:30 am EST regarding still not having the second CPU. I spoke with a customer service representative. I did not get this name, but I did provide him the details of how this order has been botched to date. He said that the original agent handling the account would have to handle this, and that agent was not in today.
I asked him if I could speak with that agent's supervisor. He told me to hold. After about 45 seconds, the supervisor came on to the line. His name is Bernard Austin. I explained to him that I never received the two CPUs I ordered, and received only one, after I called in to explain that I never received them with the order. I told him Im still waiting on the second CPU and could he check the status. He told me that according to his records, they shipped one CPU and that is all they are going to ship. I told him this was not right, that they need to fulfill their obligation and provide me with what I paid for. He said that he was not going to do it.
He stated that they had documentation that the CPUs were shipped in the original order, they sent one replacement CPU, and that was all they were going to do. I told him that over the years I have never had an issue with anything ordered from Tiger, but this particular instance is getting ridiculous. His reply was that they have never messed up an order like this, and firmly believes that I have the CPUs ordered. I told him that the charges for the order from Tiger will be contested with our credit card provider, until such time as Tiger properly fulfills the order.
His reply was that he possesses all the documentation needed to prove that Tiger shipped the CPUs. I told him that his documentation is incorrect because I have one machine fully functioning here, and one machine fully assembled with no CPU. I told him that if this was his attitude, that I would also file a complaint with the department of consumer services, and would file a small claims court case against Tiger for the amount of the CPU that was ordered but not shipped. I then asked Bernard if there was a supervisor above him that I could speak with. His response was that his supervisor was the president of the company, Carl Fiorentino.
I asked him if this was true, that there was no management between him and Mr Fiorentino. He stated that is true, that he reports directly to him. I informed him that I would be filing a complaint with the Florida Department of Consumer Services, writing Mr Fiorentino directly via certified mail, and writing my credit card agent to contest the charges, and will continue seek other avenues for resolution.
When those avenues are exhausted, I will take this case to court. I have registered a complaint with Florida Department of Consumer Services, the Miami Better Business Bureau, the Federal Trade Commission, have written Mr Fiorentino via certified mail, and retained an attorney to handle this matter in the case that legal action must be taken against TigerDirect.
Wayne
Gainesville, Florida
U.S.A.
Click here to read other Rip Off Reports on Tiger Direct
1 Updates & Rebuttals
Jennifer
Fargo,North Dakota,
U.S.A.
A better solution than court
#2Consumer Comment
Sun, July 13, 2003
If you purchased these items with a Visa/Mastercard you are covered in this situation. Contact your credit card company according to the directions on the back of your statement. If they request something in writing you will need to include a discription of the items purchased, items received, and estimate amount for the items not received, any documenation you may have backing up this estimate such as an invoice, the date you were to receive the items by, and the date you contacted the merchant to resolve the issue, who you spoke with, and their response to your request.
