Complaint Review: TigerDirect.com - Tiger Direct TigerDirect - Miami Florida

I have owned and maintained a specific domain name for since Nov 2000 which I've had an email catch-all address set up for the majority of the time. I maintain record of all spam sent to this domain regardless of who it is addressed to.

I had completed an order with TigerDirect.com using a unique email address used only when placing this order with TigerDirect. Soon after, I started seeing spam arriving to this email address.

There are filters that I've enabled to remove several spam emails based on subject lines, so there may have been more sent.

Upon receiving the spam, I contacted TigerDirect.com and spoke with someone that stated that they do not sell email addresses. The representitive went on to say 'Even my mother knows that just by having an email address you will get spam'. Here is the kicker: The order was placed through SSL, meaning that when I provided my email address to TigerDirect, it was encrypted and impossible that someone could packet sniff my communication to steal the email address. This means that the only points where the email could have been stolen/misused was either on my local computer or in their order system.

As a web developer, a web host provider, and a general web guru, I know that my machine is secure and that the fault was not on my side which clearly tells me that TigerDirect is directly responsible for releasing my email address to spammers.

I had explained to the representitive everything that I've explained here and that I would be seeking legal council. The emails stopped that day, and I had not received any since to that address. The representative became sassy and asked for my information, which I refused to provide as I didn't want any retailiation actions to come my way. The representative then used what he thought was my phone number to pull up and order placed by someone else. The representative then began reading the name on the order along with what was ordered. This was another violation of their privacy policy as the representative was openly giving out another customers information without confirming my identity.

As for a motive for why TigerDirect might want to sell email addresses? Well, if you factor in the amount received for each *qualified* email address they sell, then they could reduce their pricing to beat competition and bring in more sales. This is purely a guess on my part.

I assume they dumped all emails from the spam list for that day that I place my order, my facts below show why.

I would be interested in persuing a class action lawsuit if there are any lawyers interested in representing this case.

Facts:

1. The email address used does not exist itself by name, therefore it is not stored on the incoming mail server nor is there a mailbox existing.

2. The email used to place an order with TigerDirect was unique and never received any email since 2005.

3. I placed an order using SSL on TigerDirect.com on 4/10/2007

4. Three spam emails received on 4/12/2007 when I had never received any previous since 2005.

5. I called TigerDirect several times on 4/12/2007 and mentioned that I will be persuing legal action.

6. As of 7 months later, no more emails of any kind were received to this address since 4/12/2007.

The emails are below:

Spam #1 ===================================

Return-path:

Envelope-to: *censored*

Delivery-date: Thu, 12 Apr 2007 08:47:14 -0400

Received: from *censored* by *censored* with local-bsmtp (Exim 4.63)

(envelope-from )

id 1Hbyhk-0006Ds-Km

for *censored*; Thu, 12 Apr 2007 08:47:14 -0400

Received: from localhost by *censored*

with SpamAssassin (version 3.1.7);

Thu, 12 Apr 2007 08:47:14 -0400

From: "Mrs Eava Van Boer"

To: "WINNINGS"

Subject: CLAIM YOUR WINNING

Date: Fri, 13 Apr 2007 05:23:59 +0400

Message-Id:

X-Spam-Flag: YES

X-Spam-Checker-Version: SpamAssassin 3.1.7 (2006-10-05) on

*censored*

X-Spam-Level: **************

X-Spam-Status: Yes, score=14.3 required=5.0 tests=BAYES_50,

DATE_IN_FUTURE_12_24,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_NJABL_DUL,

RCVD_IN_SORBS_DUL,RCVD_IN_XBL,SPF_NEUTRAL,SUBJ_ALL_CAPS

autolearn=spam version=3.1.7

MIME-Version: 1.0

Content-Type: multipart/mixed; boundary="----------=_461E2A52.3A15345F"

This is a multi-part message in MIME format.

------------=_461E2A52.3A15345F

Content-Type: text/plain

Content-Disposition: inline

Content-Transfer-Encoding: 8bit

Spam detection software, running on the system "*censored*", has

identified this incoming email as possible spam. The original message

has been attached to this so you can view it (if it isn't spam) or label

similar future email. If you have any questions, see

the administrator of that system for details.

Content preview: INTERNATIONAL PROMOTION Congratulations once again

winner!!! Government Accredited Licensed lottery promoters. The online

Lotto - Zo werkt Lotto draws was conducted from an exclusive list of

25,000,000 e-mail addresses of individuals and corporate

institutions,picked by an advanced automated random computer search from

the internet. No tickets were sold International emails held on the 3th

April 2007.all winnings must be claim not later than April 28th,

2007,Your email won the lottery.For a total pay out of 1,000,000.

Please remember to quote your reference number and batch numbers: 1,

Batch 9484-9006-0076,2, Ref: 637409467-Nll.3, lucky numbers

1-0960-31-444,Secret pin code x7pwyz2005 To file for your claim, please

contact CALL NOW TO CLAIM YOUR WINNING PRIZE Advocate Faber Dutchs Tel:

+31 -614 318476 Fax: +31-84-728-9686 email- [email protected] law

& Associates In other to claim your 1,000,000.00 prize winning, fill

the form below and send it to Advocate Faber Dutchs for verification and

then you will be directed how to get a ticket in your name.send the fill

form to email- [email protected] NAME:AGE: SEX:ADDRESS: .......

EMAIL:PHONE: ....... OCCUPATION::COUNTRY You are to choose from the

below listed options in which best suit you to [...]

Content analysis details: (14.3 points, 5.0 required)

pts rule name description

---- ---------------------- --------------------------------------------------

1.1 SPF_NEUTRAL SPF: sender does not match SPF record (neutral)

[SPF failed: Please see http://www.openspf.org/why.html?sender=evalottogame11%40aim.com&ip=222.239.103.204&receiver=*censored*]

1.0 SUBJ_ALL_CAPS Subject is all capitals

2.8 DATE_IN_FUTURE_12_24 Date: is 12 to 24 hours after Received: date

0.0 BAYES_50 BODY: Bayesian spam probability is 40 to 60%

[score: 0.5002]

2.0 RCVD_IN_SORBS_DUL RBL: SORBS: sent directly from dynamic IP address

[222.239.103.204 listed in dnsbl.sorbs.net]

1.6 RCVD_IN_BL_SPAMCOP_NET RBL: Received via a relay in bl.spamcop.net

[Blocked - see ]

3.9 RCVD_IN_XBL RBL: Received via a relay in Spamhaus XBL

[222.239.103.204 listed in sbl-xbl.spamhaus.org]

1.9 RCVD_IN_NJABL_DUL RBL: NJABL: dialup sender did non-local SMTP

[222.239.103.204 listed in combined.njabl.org]

------------=_461E2A52.3A15345F

Content-Type: message/rfc822; x-spam-type=original

Content-Description: original message before SpamAssassin

Content-Disposition: inline

Content-Transfer-Encoding: 8bit

Received: from [222.239.103.204] (helo=aim.com)

by *censored* with smtp (Exim 4.63)

(envelope-from )

id 1Hbyhj-0006Bf-Gz

for tigerdirect@*censored*; Thu, 12 Apr 2007 08:47:12 -0400

Message-ID:

Date: Fri, 13 Apr 2007 05:23:59 +0400

Reply-To: "Mrs Eava Van Boer"

From: "Mrs Eava Van Boer"

User-Agent: Mozilla 4.78 [en] (Windows NT 5.0; U)

MIME-Version: 1.0

To: "WINNINGS"

Subject: CLAIM YOUR WINNING

Content-Type: text/plain;

charset="us-ascii"

Content-Transfer-Encoding: 7bit

X-Spam-Exim: hQ2LsbPy5gF15OzA8o_icQsc

INTERNATIONAL PROMOTION

Congratulations once again winner!!!

Government Accredited Licensed lottery promoters.

The online Lotto - Zo werkt Lotto draws was conducted from an exclusive

list of 25,000,000 e-mail addresses of individuals and corporate

institutions,picked by an advanced automated random computer search from the

internet. No tickets were sold

International emails held on the 3th April 2007.all winnings must

be claim not later than April 28th, 2007,Your email won the lottery.For a

total pay out of 1,000,000.

Please remember to quote your reference number and batch numbers:

1, Batch 9484-9006-0076,2, Ref: 637409467-Nll.3, lucky numbers

1-0960-31-444,Secret pin code x7pwyz2005

To file for your claim, please contact

**************************

CALL NOW TO CLAIM YOUR WINNING PRIZE

Advocate Faber Dutchs

Tel: +31 -614 318476

Fax: +31-84-728-9686

email- [email protected] law & Associates

In other to claim your 1,000,000.00 prize winning, fill the form below

and send it to Advocate Faber Dutchs for verification and then you will be

directed how to get a ticket in your name.send the fill form to email-

[email protected]

NAME:.....................................AGE:.............................

..........

SEX:........................................ADDRESS:.......................

.......

EMAIL:....................................PHONE:...........................

.......

OCCUPATION:.........................:COUNTRY..............................

You are to choose from the below listed options in which best suit you to

recieve your prize,

1.Bank swift wire transfer (Cheque Issued by the Paying Bank )

2.Courier delivery.

Yours faithfully,

Mrs Eava Van Boer

Online coordinator

Sweepstakes International Program.

------------=_461E2A52.3A15345F--

===========================================

Spam #2 ===================================

Return-path:

Envelope-to: @*censored*

Delivery-date: Thu, 12 Apr 2007 21:59:14 -0400

Received: from by *censored* with local-bsmtp (Exim 4.63)

(envelope-from )

id 1HcB4E-0002eh-2e

for @*censored*; Thu, 12 Apr 2007 21:59:14 -0400

Received: from localhost by *censored*

with SpamAssassin (version 3.1.7);

Thu, 12 Apr 2007 21:59:14 -0400

From: mallam musti

To: tigerdirect@*censored*

Subject: HELLO REPLY

Date: Fri, 13 Apr 2007 02:10:19 +0200

Message-Id:

X-Spam-Flag: YES

X-Spam-Checker-Version: SpamAssassin 3.1.7 (2006-10-05) on

*censored*

X-Spam-Level: ***********

X-Spam-Status: Yes, score=11.5 required=5.0 tests=ADVANCE_FEE_1,ADVANCE_FEE_2,

ADVANCE_FEE_3,BAYES_50,DNS_FROM_RFC_ABUSE,DNS_FROM_RFC_POST,

SPF_SOFTFAIL,SUBJ_ALL_CAPS,SUB_HELLO,URG_BIZ autolearn=no

version=3.1.7

MIME-Version: 1.0

Content-Type: multipart/mixed; boundary="----------=_461EE3F2.49E91F2C"

This is a multi-part message in MIME format.

------------=_461EE3F2.49E91F2C

Content-Type: text/plain

Content-Disposition: inline

Content-Transfer-Encoding: 8bit

Spam detection software, running on the system "*censored*", has

identified this incoming email as possible spam. The original message

has been attached to this so you can view it (if it isn't spam) or label

similar future email. If you have any questions, see

the administrator of that system for details.

Content preview: Hello, Due to the death of my Father General Abacha the

former head of state of Nigeria in June 1998, I have been thrown into a

state of hopelessness by the present administration.I have lost

confidence with anybody within my country. I got your contacts through

personal research, and had to reach you through this medium. I will give

you more details when you reply. Due to security network placed on my

daily affairs I cant visit the embassy so that is why I have contacted

you. My Father deposited $12.6million dollars with a security firm

abroad whose name is witheld for now till we communicate. I will be

happy if you can receive this funds and keep it safe I assure you 20% of

this fund. I will need your telephone/mobile numbers so that we can

commence communication.I await your urgent response. Yours truly,

Mustapha [...]

Content analysis details: (11.5 points, 5.0 required)

pts rule name description

---- ---------------------- --------------------------------------------------

2.1 SUB_HELLO Subject starts with "Hello"

1.4 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail)

[SPF failed: Please see http://www.openspf.org/why.html?sender=mallam_musti%40excite.com&ip=212.223.30.54&receiver=*censored*]

1.0 SUBJ_ALL_CAPS Subject is all capitals

0.4 URG_BIZ BODY: Contains urgent matter

0.0 BAYES_50 BODY: Bayesian spam probability is 40 to 60%

[score: 0.5005]

0.2 DNS_FROM_RFC_ABUSE RBL: Envelope sender in abuse.rfc-ignorant.org

1.7 DNS_FROM_RFC_POST RBL: Envelope sender in

postmaster.rfc-ignorant.org

3.3 ADVANCE_FEE_3 Appears to be advance fee fraud (Nigerian 419)

0.0 ADVANCE_FEE_1 Appears to be advance fee fraud (Nigerian 419)

1.4 ADVANCE_FEE_2 Appears to be advance fee fraud (Nigerian 419)

------------=_461EE3F2.49E91F2C

Content-Type: message/rfc822; x-spam-type=original

Content-Description: original message before SpamAssassin

Content-Disposition: inline

Content-Transfer-Encoding: 8bit

Received: from [212.223.30.54] (helo=mailgw01.nameserver.de ident=postfix)

by *censored* with esmtp (Exim 4.63)

(envelope-from )

id 1HcB4D-0002eZ-SR

for tigerdirect@*censored*; Thu, 12 Apr 2007 21:59:14 -0400

Received: from localhost (localhost.localdomain [127.0.0.1])

by mailgw01.nameserver.de (Postfix) with ESMTP id 060A2443FF

for ; Fri, 13 Apr 2007 03:48:23 +0200 (CEST)

Received: from mailgw01.nameserver.de ([127.0.0.1])

by localhost (mailgw01.mail-verteiler.de [127.0.0.1]) (amavisd-new, port 10024)

with ESMTP id 15761-54 for ;

Fri, 13 Apr 2007 03:48:23 +0200 (CEST)

Received: from rak-gentoo-4.nameserver.de (unknown [212.223.91.34])

by mailgw01.nameserver.de (Postfix) with SMTP id E42DD46154

for ; Fri, 13 Apr 2007 02:09:53 +0200 (CEST)

Received: by rak-gentoo-4.nameserver.de (sSMTP sendmail emulation); Fri, 13 Apr 2007 02:10:19 +0200

Date: Fri, 13 Apr 2007 02:10:19 +0200

To: tigerdirect@*censored*

Subject: HELLO REPLY

From: mallam musti

Reply-To: [email protected]

MIME-Version: 1.0

Content-Type: text/plain

Message-Id:

X-Virus-Scanned: by amavisd-new-2.3.2 (20050629) (Debian) at mail-verteiler.de

Content-Transfer-Encoding: quoted-printable

X-Spam-Exim: hQ2LsbPy5gF15OzA8o_icQsc

Hello,

Due to the death of my Father General Abacha the former head of state of =

Nigeria in June 1998, I have been thrown into a state of hopelessness by =

the present administration.I have lost confidence with anybody within my =

country.

I got your contacts through personal research, and had to reach you throu=

gh this medium.

I will give you more details when you reply. Due to security network plac=

ed on my daily affairs I cant visit the embassy so that is why I have con=

tacted you. My Father deposited $12.6million dollars with a security firm=

abroad whose name is witheld for now till we communicate.

I will be happy if you can receive this funds and keep it safe I assure y=

ou 20% of this fund. I will need your telephone/mobile numbers so that we=

can

commence communication.I await your urgent response.=20

Yours truly,

Mustapha

------------=_461EE3F2.49E91F2C--

===========================================

Spam #3 ===================================

Return-path:

Envelope-to: *censored*

Delivery-date: Thu, 12 Apr 2007 21:45:49 -0400

Received: from jhowdyme by *censored* with local-bsmtp (Exim 4.63)

(envelope-from )

id 1HcArE-0001Mq-7y

for *censored*; Thu, 12 Apr 2007 21:45:49 -0400

X-Spam-Checker-Version: SpamAssassin 3.1.7 (2006-10-05) on

*censored*

X-Spam-Level: **

X-Spam-Status: No, score=2.4 required=5.0 tests=ADVANCE_FEE_1,ADVANCE_FEE_2,

BAYES_50,SUBJ_ALL_CAPS autolearn=no version=3.1.7

Received: from [72.5.54.243] (helo=relay.dotsterhost.com)

by *censored* with esmtps (TLSv1:AES256-SHA:256)

(Exim 4.63)

(envelope-from )

id 1HcArE-0001Mi-1H

for tigerdirect@*censored*; Thu, 12 Apr 2007 21:45:48 -0400

Received: from relay.dotsterhost.com (relay [127.0.0.1])

by relay.dotsterhost.com (8.12.11.20060308/8.12.11) with ESMTP id l3D1kj0A019040

for ; Thu, 12 Apr 2007 18:46:45 -0700

Received: (from sendmail-proxy@localhost)

by relay.dotsterhost.com (8.12.11.20060308/8.12.11/Submit) id l3D1kifJ019014;

Thu, 12 Apr 2007 18:46:45 -0700

Date: Thu, 12 Apr 2007 18:46:45 -0700

Message-Id:

Sender-ID: v2543

To: tigerdirect@*censored*

Subject: REPRESENT US IN YOUR COUNTRY

From: EYOU PETROCHEMICALS INTERNATIONAL

Reply-To: [email protected]

MIME-Version: 1.0

Content-Type: text/plain

Content-Transfer-Encoding: 8bit

X-Antivirus: AVG for E-mail 7.1.410 [268.17.0/639]

EYOU PETROCHEMICALS

Address: 199 Taikang East Road,

Ningbo, China

Email: [email protected]

Website: www.eyou.com

Hello,

Compliments of the day, and my best wishes to you. I am Mrs. Janei

Kong, The Public Relation Officer (PRO.) of the above company. This

company

is into the supply of Petrochemical Products, Engine Parts, Stationery

and

High Furniture.This company was established in 2004, under the Company

and Allied Matter with the Corporate Affairs Commissions of China.

Having gone through a methodical search, I decided to contact you

hoping that you will find this proposal interesting. we are interested

in

employing your services to work with us as a private payment agent that

can help us establish a medium of receiving payment for goods that was

supplied to our customers in in your location,as the company is already

experiencing difficulties in receiving payments from them.

Most of our customers pay out in cheques and money orders and cach and

we do not have an account in your country that will clear this money.

It

is upon this note that we seek your assistance to stand in as our

representative in your country. It is important to let you know that,

as our representative, you will receive 10% of whatever amount you

clear

for the company and the balance will be for the company.

Please if you are interested to work with us in good faith and honesty,

Contact Mr. Juan Lee, the Chief Executive Officer (CEO.) of

this company whom is presently in the UK. Through this email address:

Email:[email protected]

Contact Person: Mr. Juan Lee (CEO EYOU PETROCHEMICALS)

Telephone: +44 703 197 28 41

Endeavor to let him know that I directed you to him; Please let him

know your decision rather than keeping him waiting because I will

inform him about my contacting you. The CEO. Will inform you more on

receipt of your response. If you are not interested, kindly pardon me

for contacting you. Thanks for your time and remain blessed.

Very Respectfully,

Mrs. Janei Kong (PRO).

EYOU PETROCHEMICALS

===========================================

Steve

Ithaca, New York

U.S.A.

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