- Report: #747312
Complaint Review: tigerdirect.com - Florida
Reported By:
Dale -
Hamilton, Montana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
tigerdirect.com
33144 Florida, United States of America
Phone:
Web:
tigerdirect.com
Categories:
Business Rating:
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tigerdirect.com Tigerdirect owes me a free wireless "dongle" for my LG 46LD550 HDTV. Miami, Florida
On June 9th, 2011, I ordered a LG 46LD550 46" LCD HDTV - 1080p, 1920x1080, 16:9, 120Hz, 150,000:1 Dynamic, USB, 4 HDMI, Netcast and LG AN-WF100 Accessories Wi-Fi USB
Adapter Dongle ( Item number: L49-4602 RB E) from tigerdirect webpage for $599.99, p & h $49.00.
A few days later, received email telling me there would be a back order delay. OK, easy to believe. It was a good price, so I'm sure demand was high. Prepared to wait a couple weeks.
Truck arrived with television the 22nd. Unpacked in living room and prepared to set it up. Thoroughly searched for included LG AN-WF100 Wi-Fi USB Adapter Dongle. Nowhere to be found.
Sent email with my problem and was told I had ordered Item Number L49-4602 RB, without the letter E. Resent them an email with page address that I ordered it from, and asked why did they change Item Number from that page, and not include my adapter.
Apparently they have many of these models to get rid of, so it was easy to drop the "E" from the item number on my order, and send me the "adapter-less" model.
Would send it back to them, but their convoluted return policy pretty much ensures me losing even more. Baiting with one item number, then altering said number (switch) is a very poor way to do business.
Adapter Dongle ( Item number: L49-4602 RB E) from tigerdirect webpage for $599.99, p & h $49.00.
A few days later, received email telling me there would be a back order delay. OK, easy to believe. It was a good price, so I'm sure demand was high. Prepared to wait a couple weeks.
Truck arrived with television the 22nd. Unpacked in living room and prepared to set it up. Thoroughly searched for included LG AN-WF100 Wi-Fi USB Adapter Dongle. Nowhere to be found.
Sent email with my problem and was told I had ordered Item Number L49-4602 RB, without the letter E. Resent them an email with page address that I ordered it from, and asked why did they change Item Number from that page, and not include my adapter.
Apparently they have many of these models to get rid of, so it was easy to drop the "E" from the item number on my order, and send me the "adapter-less" model.
Would send it back to them, but their convoluted return policy pretty much ensures me losing even more. Baiting with one item number, then altering said number (switch) is a very poor way to do business.
1 Updates & Rebuttals
Ernie E.
MIAMI,Florida,
U.S.A.
More information required
#2UPDATE Employee
Wed, July 13, 2011
Dear Customer,
I apologize for any inconvenience you encountered. I would like to resolve this issue to your satisfaction however I do not have sufficient information in your posting to bring up your account details.
Please contact me at [email protected] so I may better assist you regarding this matter.
Best Regards.
