- Report: #891027
Complaint Review: TigerDirect.com - Internet
-
Author Confirmed
Why?
TigerDirect.com
Internet, United States of America
Phone:
800 800 8300
Web:
www.tigerdirect.com
Categories:
Business Rating:
(0)
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TigerDirect.com Attempted purchase of portable DVD player, Internet
I received an email from Tiger Direct. Since I had purchased an item with good results a few years ago, I scanned the emailed sales brochure. They were selling a Coby portable DVD player/TV combo for a special price of $39.95. I opted to purchase it and paid the total cost of $45.24. Here are the sequence of events:
1> I received a package with a VIDCAM enclosed. An item that was selling on the Internet for about $25.00.
2> I called and complained about the error and was promised a replacement with possibly a different manufacturer. I would receive this item in about five days.
3> I was sent a return-shipping label. I re-packed the VIDCAM and delivered it to a local UPS center for the return shipping.
4> After four days passed and I had not been contacted in any way from Tiger Direct, I called them. I was tolled that a refund was made to my credit card.
5> I talked with the supervising manager and complained about the problems I had encountered with the transaction. After a few calls and long discourse, Tiger Direct offered to sell me a different device without the shipping fee. I declined their offer.
So to recap, I spent hours and effort on my part to no effect. This was an endeavor of futility.
1> I received a package with a VIDCAM enclosed. An item that was selling on the Internet for about $25.00.
2> I called and complained about the error and was promised a replacement with possibly a different manufacturer. I would receive this item in about five days.
3> I was sent a return-shipping label. I re-packed the VIDCAM and delivered it to a local UPS center for the return shipping.
4> After four days passed and I had not been contacted in any way from Tiger Direct, I called them. I was tolled that a refund was made to my credit card.
5> I talked with the supervising manager and complained about the problems I had encountered with the transaction. After a few calls and long discourse, Tiger Direct offered to sell me a different device without the shipping fee. I declined their offer.
So to recap, I spent hours and effort on my part to no effect. This was an endeavor of futility.
1 Updates & Rebuttals
Slingo
bronx,New York,
USA
Tiger Direct DVD player update
#2Author of original report
Tue, July 10, 2012
Since I wrote my report about problem with Tiger Direct, they have corrected the issue.
I received the portable DVD player that I originally purchased.
I am satisfied with the outcome of this transaction.
