- Report: #58555
Complaint Review: Tigerdirect.com - Internet
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Author Not Confirmed
Why?
Tigerdirect.com
www.tigerdirect.com Internet, U.S.A.
Phone:
800-888-6111
Web:
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Business Rating:
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Tigerdirect.com dirty SOB's On-line Internet
I have ordered from this company twice, and both times I was beyond dissapointed and angry. The first time, I ordered a CPU, and the man who processed my order was so blatantly rude to me that I asked to speak to his supervisor. He then became apologetic and offered to upgrade my order to a more expensive computer if I wouldn't speak to his supervisor. I agreed and had no furter problems.
The second time, I ordered a new monitor. When it came in, the picture was shaky. I called the company and they told me that if I mailed it back, they would pay me back for the shipping and send me a new monitor.
The new monitor came in, and I called for instructions on how to be reimbursed for the shipping costs of the faulty monitor. They said to fax a copy of the reciept along with the order number and a check would be sent to me. I did this and never recieved a check. I called the company again, and they said there were 7 fax machines and they couldn't help me, so fax it again. I did this.
Still no check. I called back again, but to a different number, asking for the customer service number. The man said there was no customer service number and there was nothing I could do. I went online and found the customer service number and again called. This time they told me that shipping was too much and they hadn't recived a copy of the reciept with the order number. The story goes on like this. Horrible customer service, misinformed employees, lies, rudeness.
Julie
San Marcos, Texas
U.S.A.
The second time, I ordered a new monitor. When it came in, the picture was shaky. I called the company and they told me that if I mailed it back, they would pay me back for the shipping and send me a new monitor.
The new monitor came in, and I called for instructions on how to be reimbursed for the shipping costs of the faulty monitor. They said to fax a copy of the reciept along with the order number and a check would be sent to me. I did this and never recieved a check. I called the company again, and they said there were 7 fax machines and they couldn't help me, so fax it again. I did this.
Still no check. I called back again, but to a different number, asking for the customer service number. The man said there was no customer service number and there was nothing I could do. I went online and found the customer service number and again called. This time they told me that shipping was too much and they hadn't recived a copy of the reciept with the order number. The story goes on like this. Horrible customer service, misinformed employees, lies, rudeness.
Julie
San Marcos, Texas
U.S.A.
1 Updates & Rebuttals
HUGO
HOUSTON,Texas,
U.S.A.
GLAD TO HAVE READ THIS. thanks to this website
#2Consumer Comment
Sat, April 17, 2004
I am very glad to have read about this TIGERDIRECT.com I almost became their next victim. I have seen one of their gaming computer and it has been reduced in price, I liked it so much that I was actually on line getting ready to buy it. After reading all the bad stories about this company or whatever you want to call them, I decided to go somewhere else and have an identical computer built. Don't give up on people like this, because they feel that they can do whatever they want with consumers like us. Good thing that this website exists, that way these bastards that are trying to take advantage of people can be exposed online.
