- Report: #755606
Complaint Review: Tigerdirect.com - Internet
Reported By:
geekette -
Marquette, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tigerdirect.com
Internet, United States of America
Phone:
Web:
tigerdirect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tigerdirect.com Failed to include 3D glasses with TV and refused to do anything about it. Internet
I bought a $2,000 3D LG TV that was supposed to come with 4 pair of 3D glasses according to both Tigerdirect's website and the owner's manual that came with the TV. I did not receive the glasses. When I contacted customer service (by phone) I was basically told to "prove it". I emailed the company 3 times and referred them to page 9 of the owner's manual (and of course their website). I received no response and no glasses. I suggest you buy from Amazon or Newegg if you want what you pay for and customer service after the sale.
On another note - the company uses some off-the-wall delivery service who dropped the TV when bringing it into the house. This damaged a corner of the TV but did not affect its functionality so I didn't send it back. I probably should have since I didn't get what I paid for but, as I'm sure they anticipate, I didn't bother since the TV works and has a fantastic picture. I just ordered a new #1,000 AV receiver to go with the TV and you can bet I didn't buy it from Tigerdirect. I hope ripping me off for the cost of 4 pairs of cheap 3D glasses was worth it to them.
On another note - the company uses some off-the-wall delivery service who dropped the TV when bringing it into the house. This damaged a corner of the TV but did not affect its functionality so I didn't send it back. I probably should have since I didn't get what I paid for but, as I'm sure they anticipate, I didn't bother since the TV works and has a fantastic picture. I just ordered a new #1,000 AV receiver to go with the TV and you can bet I didn't buy it from Tigerdirect. I hope ripping me off for the cost of 4 pairs of cheap 3D glasses was worth it to them.
3 Updates & Rebuttals
mr rik
miami,Florida,
USA
By the time you receive your glasses
#2Consumer Comment
Wed, August 10, 2011
your tv will be shot.
lg = LOW GRADE.
Casey Mahoney
daytona,Florida,
USA
hi
#3Consumer Comment
Tue, August 09, 2011
Tigerdirect is a very big company.I have bought many things from them.Call them up and ask for a manager or look up a email address for the main branch.
Thanks Casey Mahoney
Ernie E.
MIAMI,Florida,
U.S.A.
More information required
#4UPDATE Employee
Tue, August 09, 2011
We're very sorry to hear about your negative experience. Unfortunately there is not enough information in your posting in order to pull up your account information. Please email me at [email protected] so I can personally look into your case.
Best Regards.
