Complaint Review: TIME WARNER CABLE (AKA) SPECTRUM -

MY OPENION . TIME WARNER CABLE (. AKA) SPECTRUM. IS A COMPANY OF LIARS. CROOKS AND THEIVES. I ADVISE YOU ALL NOT TO FALL IN THE $300  PAY BACK. IT IS A TRAP TO MAKE YOU SIGN UP THEN IT WILL BE A WASTE OF YOUR TIME TO COLLECT IT, YOU WILL NEVER SEE IT.

A  SELSMAN CONVINCED ME TO CANCEL  WITH AT$T AND TO SWITCH TO TIMEWARNER AFTER  PROMISSING ME $300 PAYBACK IN CREDIT CARD. AND THEY TOLD ME THE REPAIRMAN WILL HANDLE ME A CARD DISCRIBING HOW TO GET THE $300.

ON 06/16/2016 THE TWC MAN INSTALLED THE INTERNET . CABLE AND PHONE. AND BEFORE HE LEAVES I ASKED HIM FOR THE $300 INTRUCTION, HE REPLIED BY TELLING ME, NOT HIS DUTY, I MUST CONTACT TWC. CUSTOMER SERVICE. 

THE SAME DAY 6/6.2016 I CALLED TWC. CUSTOMER SERVICE OVERSEAS  A MANAGER CALLED ELIA ASKED ME TO SEND THEM MY LAST STATEMENT FROM AT&T AS A PROOF OF SWITCHING SERVICES. I WAITED  UNTILL I RECEIVED IT, AND I CALLED TWC CUSTOMER SERVICE (WHO ARE OVERSEAS)  HIS NAME WAS ALEXA (BUDGE # Z78 ) TOLD ME TO FAX THE  AT$T STATEMENT TO WITH A LETTER OF EXPLINATION INCLUDING MY ACCOUNT NUMBER  (315) 463-0225 AND TO WAIT 5 TO 7 BUSINESS DAYS UNTILL I RECEIVE THE $300 CREDIT CARD . I DID WHAT I WAS TOLD TO DO, BUT DID NOT RECEIVE ANYTHING IN TE MAIL.

THEN I CALLED TWC CUSTOMER SERVICE SPOKE TO A MANAGER BY THE NAME OF ELIA WHO ASKED ME TO WAIT ANOTHER 3 DAYS. THEN 3 DAYS LATER I CALLED TWC CUSTOMER SERVICE AND REQUESTED TO SPEAK TO SOMEONE IN USA, I SPOKE TO CUSTOMER SOLUTION THEY TOLD ME WE SENT YOU A REDEMTION CODE BY MAIL  I SAID I NEVER RECEIVED ANYTHING FROM YOU . THEN CUSTOMER SOLUTION SAID NOT A PROBLEM  WE WILL SEND YOU ANOTHER REDEMTION CODE AND SHE PUT A REQUEST FOR THAT AND GAVE ME THE TRACKING NUMBER (23838059) SHE SAID IT MAY TAKE 3-4 WEEKS  AND TOLD ME THE FAX NUMBER (315) 463-0225 THAT I WAS PROVIDED IS WRONG, THEY ARE NO LONGER USING THIS NUMBER. BUT IT IS OK NO NEED TO REFAX.

7/20/2016.  AFTER TALKING TO SEVERAL TWC CUSTOMER SERVICE OVERSEAS I END UP TALKING  AT 5:45 PM TO A MANAGER  AT CUSTOMER CARE IN USA HIS NAME CREG ( BUDGE # 5HI) HE TOLD ME HE UNDERSTAND WHAT IS HAPPENING AND HE VE SEEN IT HAPPENING TO OTHER CUSTOMER , IT IS A MISTAKE OF SALESMANS BUT THEY WILL HONOR THE PROMISS OF THE $300 . BUT HE CANNOT SEND IT IN CREDIT CARD HE CAN CREDIT MY ACCOUNT $300 IF THAT OK WITH ME, I ACCEPT. THEN HE SAID HE PUT ME ON HIS CALENDER TO CONTACT ME AND CREDIT ME ON 9-10-2016. . BECAUSE  9-10-16  IS A SATURDAY. I CALLED CUSTOMER CARE IN USA ON 9-8-2016  AT 1:18 PM SPOKE TO A MANAGER NAME GEORGE (BUDGE # UX7) WHO TOLD ME THAT I HAVE TO WAIT TO CALL THEM  9-16-2016 TO GET THE $300 CREDIT BECAUSE THE CREDIT COMES AFTER 90 DAYS  (3 MONTHS) FROM THE INSTALLATION DATE .

TODAY 9-16-2016 AFTER 90 MIN ON THE PHONE WITH TIME WARNER CUSTOMER SOLUTION . OF WICH I SPENT 45 MIN ( FROM 9:00 TO 9:45 AM) TALKING TO DENISA ( BUDGE # 4X0) ( FROM 9:45 TO 10:21 AM) WHO TOLD ME FIRST THAT I HAVE TO SPEACK TO NEW INSTALLATION DEPARTMENT  BUT I TOLD HER THAT I WAS TALKING TO NEW INSTALLATION DEPARTMENT AND THEY TRASFERED  ME TO YOU (ACCOUNTING DEPARTMENT) AFTER READING MY FILE SHE INSISTED TO SWITCH ME. I TOLD HER STAY ON THE LINE TO MAKE SURE IT IS THE RIGHT DEPPT. THEY THEY TOLD HER IT IS THE WRONG DEPARTMENT, THEN SHE SWITCHED ME TO CUSTOMER SOLUTION .

I SPOKE TO JOOSE ( BUDGE # 4FW) AFTER EXPLAINING TO HIM MY PROBLEM, HE SPOKE TO HIS SUPERVISOR AND TOLD ME THAT HIS SUPERVISOR LISTEN TO MY CONVERSATION WITH CREG ON 7-20-2016 AND EMAILED THE PREVIOUS MANAGER VREG ( BUDGE #5HI) THAT I SOKE TO ON 7_20-2016 AND REQUESTED HIM TO CREDIT MY ACCOUNT AS PROMISSED AND TO CALL ME. ( DOES IT MEAN I HAVE TO STAY BY THE PHONE ??) THEN JOOSE (BUDGE #4FW)  TOLD ME THAT THE $300 PAY BACK WAS A MISTAKE FROM THE FIRST BEGINING BECAUSE I AM NOT QUALIFIED  BUT IF CREG PROMISSED TO CREDIT MY ACCOUNT THEN IT IS UP TO HIM.

 THIS WHAT YOU SHOULD EXPECT WHEN YOU SIGN UP WITH TIME WARNER CABLE (AKA ) SPECTRUM. NOT THE $300 DOLLARS.

SHAME ON YOU BUNCH OF CROOKS, LIARS AND CHEATERS.