- Report: #1362165
Complaint Review: Time Warner/Spectrum - Nationwide
Reported By:
Mr De Leon -
Cortlandt Manor, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Time Warner/Spectrum
Nationwide, USA
Phone:
18557077328
Web:
www.spectrum.com
Categories:
Business Rating:
(0)
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Time Warner/Spectrum Charging me for services after I have switched over to a different company NEW YORK Nationwide
I swithed over my services to Verizon after being with TWC for a few years, I have contacted them multiple times about their slow and faulty internet service, I have given them many chances but was just fed up with their service so I finally switched over to Verizon on Nov 1, 2016. Spectrum continued charging me until December 28, 2016 even if I had called to have it disconnected and ported over to Verizon. They now claim that I never called because their notes say that I only called on November 23rd. I had called them earlier to cancel it and to get the address for the place where I could return their equipment. Now they are charging me more than $100 because their representative failed to put down on her notes.
I had called them again last month because the put me in collections, the girl I spoke to said that they are pulling it out and that I don't owe them anything anymore becasue I had returned the equipment. A week ago I had some harrassing phone calls from another collection agency for the same amount.
spectrum is a rip-off, they have slow and faulty phone and internet service, they claim that it's fast enough but it is not, on top of that they will charge you a lot of fees and made up charges once you try to get out. STAY AWAY from spectrum
