- Report: #96218
Complaint Review: Timoteo - West Hollywood California
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Timoteo
8713 Santa Monica Blvd. West Hollywood, 90069 California, U.S.A.
Phone:
310-360-0025
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Timoteo Clothing Disreputable business practices and distain for customers West Hollywood California
On Sunday 6/20/04 I entered Timoteo Clothing store during the Pride festival and after having marched in the parade. There were some racks of clothes on sale. I purchased two items in my normal size. One of the owners who did the clothing designs was working. He asked if I wanted to try the items on. I said no since I was sweaty and hot from working outdoors. My normal sizes and will try on at home. I ntoices a sign that said "No Refunds." "Exchanges or store credit within 7 days." Should have been my first warning. The owner didn't say anything about any store policy nor did he mention that the clothes are cut extremely small and that a medium shirt elsewehre is an XL at Timoteo.
This is the guy who designs the cloths. I left with my purchase. Two days latter, on Tuesday I returned to exchange for the same items in a larger size. I was promptly greeted with the most pitiful excuse of a store clerk announcing that sale items are final and cannot be exchanged or returned for store credit. I already realized getting my money back was not happening but this was outrageous. The items in the sizes I needed were in fact on the sales rack so it was really just changing sizes of the same items. He refused to do it. Pointing to a small sign with lots of verbage which at the end said "Sale final on sales items. No exchanges or store credit." The clerk also pointed out some fine print on the receipt.
This is a clothes store not jewelry. Hesaid he could do nothing and that the owner was in on Thursday evening if I wanted to do something about it. I became outraged. I went through the story explaining that custoner service is an important part of repeat business yet He had managed to basically tell me to screw myself. I responded that the policy is illegal in my experience and that I would take action. I wsn't comimg back on Thursday. He needed to call the owner right then. He relented and called the owner. The owner finally relented and allowed me to exchange for larger sizes and I agreed to make an additional purchase which I did try on and had to get a XL shirt. The clerk then tells me he wont exchange the shirt I bougt since it was obviously worn and smelled like smoke and sweat. Ok now I'm a lair too. He holds it up to me.
I never wore it. It was too freakin small. I tried to get it on. Couldn't and folded it up and put it back in the bag. There weren't even any wrinkles and sure didn't smell anything. He kept after it but was able to process the transaction for a credit and sale of the larger sizes without a hitch contrary to his original statement. I never ogt an apology and this place isn't cheap. It was a textbook example of everything you do not do in retail or any service situation with a customer.I spend probably $10,000 a year on clothes. Yeah I know but packaging is important. I will never set foot in Timoteo's again. Ever.
Most retial experiences aren't great but this was aborrent. I get better service, accomidation and at least a polite smile at Target. Don't go in. Don't go near the place. This store deserves to be out of business given the distain it has foir cutomers and nothing particularly unique in sale assistance or merchandise to warrant the high prices. Timoteo's motto. The cutomer is always wrong and if they keep insisting insult them until they leave."
Paul
North Hollywood, California
U.S.A.
This is the guy who designs the cloths. I left with my purchase. Two days latter, on Tuesday I returned to exchange for the same items in a larger size. I was promptly greeted with the most pitiful excuse of a store clerk announcing that sale items are final and cannot be exchanged or returned for store credit. I already realized getting my money back was not happening but this was outrageous. The items in the sizes I needed were in fact on the sales rack so it was really just changing sizes of the same items. He refused to do it. Pointing to a small sign with lots of verbage which at the end said "Sale final on sales items. No exchanges or store credit." The clerk also pointed out some fine print on the receipt.
This is a clothes store not jewelry. Hesaid he could do nothing and that the owner was in on Thursday evening if I wanted to do something about it. I became outraged. I went through the story explaining that custoner service is an important part of repeat business yet He had managed to basically tell me to screw myself. I responded that the policy is illegal in my experience and that I would take action. I wsn't comimg back on Thursday. He needed to call the owner right then. He relented and called the owner. The owner finally relented and allowed me to exchange for larger sizes and I agreed to make an additional purchase which I did try on and had to get a XL shirt. The clerk then tells me he wont exchange the shirt I bougt since it was obviously worn and smelled like smoke and sweat. Ok now I'm a lair too. He holds it up to me.
I never wore it. It was too freakin small. I tried to get it on. Couldn't and folded it up and put it back in the bag. There weren't even any wrinkles and sure didn't smell anything. He kept after it but was able to process the transaction for a credit and sale of the larger sizes without a hitch contrary to his original statement. I never ogt an apology and this place isn't cheap. It was a textbook example of everything you do not do in retail or any service situation with a customer.I spend probably $10,000 a year on clothes. Yeah I know but packaging is important. I will never set foot in Timoteo's again. Ever.
Most retial experiences aren't great but this was aborrent. I get better service, accomidation and at least a polite smile at Target. Don't go in. Don't go near the place. This store deserves to be out of business given the distain it has foir cutomers and nothing particularly unique in sale assistance or merchandise to warrant the high prices. Timoteo's motto. The cutomer is always wrong and if they keep insisting insult them until they leave."
Paul
North Hollywood, California
U.S.A.
1 Updates & Rebuttals
Mark
Los Angeles,California,
U.S.A.
Shopper to take responsibility for his purchase
#2Consumer Comment
Sun, March 12, 2006
Dear Paul, I'm sorry you had such a bad experience at Timoteo's shop. He has an outstanding reputation for being fair and providing a quality product and service to the Los Angeles area. So much in fact that his line is reaching out to other markets in like cities. It seems your shopping experience started on the wrong foot from the begining: 1. You went into a clothing store hot and sweaty with the intent on purchasing something. 2. You purchased clothes without trying them on. If you do spend $10,000 a year on clothes then you have been in several stores and worn several brands and should know that they aren't all going to be cut the same. Regardless if you were sweaty or not, you could have placed the items on hold, showered yourself, and returned another day to try them on and purchase them. Or did you have a big gay party to go to that night and needed something tight to show off your "what you think is nice" body? 3. As long as the store has posted items are not returnable there is no law breaking taking place. It is even printed on your recipt; you described the text as small, aren't all letters on recipts small? It is a recipt afterall, not a menu at your local Cracker Barrell. 4. As an experienced shopper you should have asked and made clear the condition of the sale before finalizing it - afterall they were sale items, typically there are restricted conditions when dealing with this type of merchandise. But you spend $10,000 a year clothes, you probibly know that. I'm glad you had a chance to vent on this site. It seems like you've learned your lesson when shopping in higher-end clothing stores. I'm sure it's a big change from the Armanian clothing crap shacks in the valley but nonetheless you ventured out there and tried something different. Take care and see you at Pride 06!
