Fdis Windy City
Warrenville,#2REBUTTAL Individual responds
Mon, March 23, 2009
First and foremost I would like to say that I am an independant representative of FDIS who holds no control over what transpires between any merchant and Loss Prevention who would be the department which handles holding of funds and TMF. Usually in the case of funds being held, I can assist my clients in getting their funds released while working in conjunction with loss prevention to ease the process. Proper documentation must be provided to solidify the transaction as well as often times the cardholder must be contacted to clarify if it is a true or fraudulent transaction. There are many factors involved in the holding of funds as well as TMF. I can assist my clients however I have no control over the outcome. TMF occurs when a merchant violates contract and/or Visa/MC regulations. Secondly, I do not have a client named nitelife.org nor am I familiar with what "Club" you speak of. In doing a records search I have not found any of my accounts in the past 6 months to have been placed on TMF. I do not know who you are. Last but not least, your comments about me personally are slanderous and untrue. Factually I have not been "Downtown" in well over a year and do not frequent bars/clubs, your statements are completely false and a defamation of character. I have always and will continue to conduct myself in a professional manner be it in client locations or elsewhere. If you are still having issues with your account I suggest you contact our corporate office directly and resolve the issue.