- Report: #102651
Complaint Review: Tires Plus - Davenport Iowa
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Tires Plus
309 E. Kimberly, Davenport, Iowa Davenport, Iowa, U.S.A.
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Went to tires plus in Davenport Iowa to have them change a headlight, in the process they broke the adjustment to the headlight, they said they were sorry and will buy the part immediately and if I could come back the next day and they will replace it.
I went back about 5 times in a months time and each time they gave me a bunch of crap, come back tomorrow and will replace it. The last contact we had was I stopped by the store to have this done, they suggested they were to busy at the moment
and they will call me the following day, or in a few days. To this day I have not heard from this store. The bad part of all this is that I do need to replace all four tires on my car, this is the last place I would ever go for anything.
Frank
Bettendorf, Ia
I went back about 5 times in a months time and each time they gave me a bunch of crap, come back tomorrow and will replace it. The last contact we had was I stopped by the store to have this done, they suggested they were to busy at the moment
and they will call me the following day, or in a few days. To this day I have not heard from this store. The bad part of all this is that I do need to replace all four tires on my car, this is the last place I would ever go for anything.
Frank
Bettendorf, Ia
3 Updates & Rebuttals
Frank
Woodstock,Georgia,
U.S.A.
wake up Kim... Writting a letter to a web site... while adjusting a ..."plastic" nut
#2UPDATE Employee
Thu, September 23, 2004
Kim do you think the original writer was "Ripped Off"? The only point I'm trying to make is this; Writting a letter to a web site called "Rip Off Report" indicates you've been ripped off. If while adjusting a metal screw in a "plastic" nut or adjuster and the plastic breaks doesn't mean the customer was ripped off. In most cases the plastic adjusters are supplied only by dealers. Have you ever tried to order a small part from a dealer. The adjusters cost a dollar or so. They take a short time to put in. Some times I think this web site should be called, "Venting" instead of "Rip off report". I've read so many letters on this site that are "crazy" to say the least. IE had my oil changed now 6 months later I have a coolant leak. I'm not saying that the shop couldn't have done a better job with the problem. I'm saying car owners need to be more realistic sometimes.
Kim
Acworth,Georgia,
U.S.A.
Unnecessary Attitude Problem
#3Consumer Comment
Thu, September 23, 2004
Frank's response was a totally unnecessary display of the type of attitude that all these customer's are complaining about! All this customer wanted was to have the small (yes, plastic) part replaced that an employee at Tires Plus had broken. Had this minor detail been attended to, there would be no greivance and Tires Plus would still have a customer who would be willing to do business with them in the future. To speak to a customer as if they were an idiot, or to imply that their car is old is certainly not something you'd expect from management (Frank is an EX employee - for a good reason!!) and I would not return to ANY business that treated me in such a manner!
Frank
Woodstock,Georgia,
U.S.A.
plastic breaks
#4UPDATE EX-employee responds
Fri, August 20, 2004
do you know the headlight adjusters are made out of plastic? do you know plastic breaks? how old is your plastic....i mean car?
