- Report: #1456377
Complaint Review: Titan Moving and Storage Van Lines Corp - Chantilly VA
-
Author Confirmed
Why?
Titan Moving and Storage Van Lines Corp
13893 Willard Street Chantilly, 20151 VA, United States
Phone:
8663381448
Web:
www.titanmovingandstorage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Titan Moving and Storage Van Lines Corp Took My Deposit Then No Call, No Show, No Service Chantilly VA
I signed a contract with Titan to have a truck and movers arrive on the weekend of the 30th of June. I had done a cursory search that told me that they had an A+ rating on the BBB and few reviews I read were decent.
I was told that I would get a call from dispatch on Friday with a window of when the truck would arrive. There was no call. I had to call on Saturday repeatedly to find out that the truck would actually arrive on the 1st of July between 2 and 4 pm. No one called and no truck arrived. No effort was made to reach out to us.
On Monday, I called about a half hour after business started (9:30 am) to inquire about the truck. I was told someone would be reaching out to me shortly. I waited til 11 am before I tried again only to be told them same thing, and then again at 12:30 pm. Finally, I insisted on answers at 2 pm. I was finally told by a guy in dispatch, Tyler, that the truck had been in an accident. All my stress could have been mitigated with a simple 2 minute call from dispatch.
It took them until Tuesday to finally get a truck rescheduled, and that wasn't going to be until Friday the 6th of July. I tell Tyler this is there last chance. We have to be out of the apartment by the following Tuesday or we have to pay the full month's rent for that apartment.
I had to come down to Tennessee to get some pre-employment things taken care of, so my husband had to drive back up to Ohio to meet them. We were told the truck would be there between 4 and 6. We once again did not get a call from dispatch and no truck has arrived. Around 9 pm, my husband gives up, loads up our car with as much as it can hold and comes home to me and our 9 month old. I told Tyler both by voicemail and by text message (since he never answered any of my messages when I was calling about the truck), that since no truck has shown up that day to not bother sending one. We were done.
On Sunday, after my husband and I rallied a team of people to help us get moved the next day, I get a call from a driver saying they were about a half-hour away from our place in Ohio. I told them they were too late, no one would be there to meet them because they didn't show up on Friday like they were scheduled to do so.
Titan has not made any calls to us. Every bit of communication with the exception of a call to say I was going to get a call from dispatch has been initiated by myself. My husband has wasted a 4 1/2 hour trip, costing us gas and time that could be better spent elsewhere. They will not issue a refund because a truck came and it's a non-refundable deposit. I paid $945 for nothing but a whole ton of stress and anger. Based on the other reviews I've been reading, I suppose I should count myself lucky that's all I'm out on. If I can't get my $945 back, I want to make sure I do everything in my power to save someone else from these scam artists.
