James
Milton,#2Consumer Suggestion
Sat, July 22, 2006
Yes, TiVo modems are highly susceptible to failure, which is usually caused by near-by lightening strikes. (I live in Florida, I've had TiVo's for seven years, and I've had three of them incur modem failures through lightening.) You can repair it yourself with a modem repair kit from the internet for $25 plus shipping. Or, If the TiVo unit is still under the one year warranty, TiVo will, under the warranty, only exchange it for a price, $49 or higher depending on model. Consumer pays shipping to TiVo. TiVo will not quote a price of the labor to repair the unit. The exchange is TiVo's only method to handle defective units under warranty. Replacement units carry the remaining warranty period (not a new one year warranty). Or, If you have a damaged TiVo unit (not a Sony, Philips, etc. unit), the unit is still under the one year warranty, and you are paying the monthly service fee, contact TiVo to cancel the monthly service fee. TiVo will replace the unit free-of-charge with TiVo paying shipping both ways. The no-cost solution. TiVo does not want to lose the monthly service fee, so to keep you paying, they offer the free exchange. TiVo will bend their published policies to keep you paying the monthly fee.
Jason
Carrollton,#3Consumer Suggestion
Sun, June 05, 2005
Sounds like your unit was out of warranty (isn't it a year)? Your TiVo can still connect by LAN or PPP over serial. Do some google on that and be back in business. It is wise to run a surge protector between the wall jack and any modem.
#40
Sun, July 15, 2001
the address for tivo is 2160 gold st. , alviso,calif 95002 ,phone # is 1-877-367-8486 (for philips electronics 1-800-260-7032) websites are www.tivo.com, www.philips.com, and www.philipsusa.com.