- Report: #760896
Complaint Review: Toshiba America - doi't know California
Reported By:
Bob -
Little Rock, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Toshiba America
don't know doi't know, California, United States of America
Phone:
(800) 631-3811
Web:
Categories:
Business Rating:
(0)
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Toshiba America BDX2200KU doi't know, California
I recently installed Toshiba's BDX2200KU DVD player. It never worked right - after about 10 minutes on pause, it would power off and the DVD would have to be started over (both blu-ray and regular). I called their support number, and the guy (he never gave his name), said to power off the unit, unplug it, wait 10 minutes then try it again. While I was waiting the 10 minutes, he hung up on me. Since the problem was not resolved, I called Toshiba back. They gave me the same steps to try, plus said it was probably a bad HDMI cable. I don't think a bad HDMI cable would cause the problem I was having. I called my AV guy, and his first question was "Why did you buy Toshiba?" - I didn't my daughter did. I had a Toshiba DVD player about 2 years ago (also purchased by my daughter) - they had email back then - and I emaled them. They ignored me for about 6 months, the said my warranty was expired, and I have pay for repair. So I'm out about $350 - the two Toshiba DVD players plus the Samsung my AV guy installed yesterday, which works fine with the HDMI cable the Toshiba said was bad.
