- Report: #1473254
Complaint Review: Total Protect Home Warranty -
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Total Protect Home Warranty
United States
Web:
Totalprotecthomewarranty.com
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Total Protect Home Warranty Total Protect is a Fraud, Ripoff Company, Heater requred replacement and it cost me $1,800 for Labor! Dont buy a Home Warranty
Total Protect and all of these warranty companies are guilty of FALSE advertising folks. They tell you that if you buy there warranty they will take the financial worries of owning a home off your mind. TOTAL B.S..
Here is what happens when your heater or major system fails. (1) You file a claim on line and a local service contractor is set up to go to your home for a service call charge of $100. (2) My heater /heat pump was bad and the technician said it needed to be replaced. Total Protect then sent me a bill saying yes you will get a new heater/heat pump but you have to PAY FOR THE INSTALLATION FEE'S TOTALING $1,800. IF you dont agree to pay the installation cost they will not do anything and not even give you a credit for the actual heater or unit. You get nothing and they do not care.(YOU SAY WAIT A MINUTE YOUR ADVERTISING SAID THAT YOU WILL REPLACE THE COST OF THESE SYSTEMS EVEN A FULL HEATING OR AIR CONDITIONING SYSTEM!(3) You try to call and complain and all that happens is you get directed to the service repair company.
I responded to there email with a nasty email reply (they say do not respond but it did go through) and they sent me the fine print in three paragraphs 4,5,6 of the Warranty contract. It states that they are not responsible for installation of different or upgraded systems, electrical, duct work, sheet metal, etc with the replacement system. HERE IS THE RIP-OFF AS WELL-BECAUSE THE WARRANTY DOES COVER PROBLEMS WITH WIRING, DUCT WORK ETC BUT NOT IF ITS ASSOCIATED WITH A REPLACEMENT INSTALLATION. So In fact they do not take the financial worry of home repairs or replacement off your mind by buying a warranty.
Trust me folks its better to just pay $50 a month to a savings account called "Home Repair" than deal with these liars, cheaters and frauds called "HOME WARRANTY COMPANIES". THEY WILL all HAVE the fine print paragraphs that you will never read, which will be used to screw you in the END. Worst of all you will go in circles trying to speak to someone to complain.
