- Report: #1147049
Complaint Review: TracFone - Internet
-
Author Confirmed
Why?
TracFone
Internet, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TracFone Agreed....TracFone steals minutes and then says they can't do anything about it Internet
Agreeing with report that says TracFone steals minutes. They count on users accidentally pressing keys that automatically deduct minutes (web access key is a good one), and it's possible to go several hours without realizing you are eating up minutes. I sent an e-mail inquiring about shutting off this button, and they said it couldn't be done. I called and went through an infuriating cust. svc. process of being transferred from one useless CSR to another, until finally the last one told me there was no way to reimburse the minutes lost, and since it wasn't a technical issue, he didn't have to bother trying to help me. When I realized I was being given the brush-off, I used profanity, and he immediately hung up on me. If you have any alternative, don't ever waste your money by giving it to TracFone for their horrible telecom service (calls get interference and are dropped all the time), non-existent customer service and deliberate policy of STEALING the service you already paid for.
