- Report: #1434291
Complaint Review: TRANE Air Conditioners & Heating & Standard TRANE Warranty Company - Fort Myers Florida
Reported By:
William -
Fort Myers, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
TRANE Air Conditioners & Heating & Standard TRANE Warranty Company
18191 Parkside Greens Dr. Fort Myers, 33908 Florida, United States
Phone:
2394542438
Web:
www.trane.com
Categories:
Business Rating:
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TRANE Air Conditioners & Heating & Standard TRANE Warranty Company My TRANE system needed 2 new compressors and a new coil within 6 years of installation. To make it worse, installing dealer couldn't diagnose the need for replacements and labor warranty loopholes socked me with cost to replace defective units! Cost me $4000 extra in labor because they wouldn't honor their labor warranty! Stay away from TRANE. Fort Myers Florida
Background
I contracted with SPECTRUM Air, Fort Myers, to install a new Trane XL20i complete system on May 21,2012. I also bought a 12-yr extended warranty (parts and labor) at the time from you, through SPECTRUM. Installation was without problems.
Within days I asked SPECTRUM to come back out and see why there was a loud buzz-hum coming from the unit. They found no problem. This noise issue was assessed several times over the past 5 years, with the same conclusion from SPECTRUM—no problem. They could not diagnose a problem and they never offered to replace the defective compressor.
Warranty Problem
Because my neighbors (and we) were getting fed-up with the noise after several years, my only remaining option was to have another certified Trane specialist look at it. I called the Bruno Air people who came out and investigated the unit. They found that the hi-stage compressor was drawing 12.5 amps, more than the 5.5 amps for the unit. They suggested that I get it replaced under warranty because running at that level would contaminate the refrigerant and damage the system. Trane agreed with the diagnosis and approved the replacement per their parts warranty.
I agreed to have Bruno make the replacement but was informed that my extended warranty from your company would not cover the $1950.00 labor costs because the work had to be done by the original installer. I had to pay out-of-pocket to replace the original bad compressor. I do not believe this to be consistent with the way this extended warranty was sold to me.
Several months later the coil had to be replaced under warranty, but, again, the TRANE warranty company refused to cover labor--anbother $2,000 out of my pocket, not to mention the original cost of the warranty.
