- Report: #1306356
Complaint Review: Transcity Limos - Chandler Arizona
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Transcity Limos
Chandler, Arizona, USA
Web:
www.transcitylimos.com.
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Transcity Limos IF you like to be horrified by overcharges and hidden fees, book with transcity limos Chandler Arizona
We booked a limo through a website listing wine tour transportation for Sonoita, AZ. Asked for and was given an email quote including the information to call the company directly and mention the email to ensure we received the "special rate". Booked the limo for 5 hours from Tucson to Sonoita and back again, was told the rate excluding taxes and gratuity. Was told it was no problem to extend if we needed to by an hour or so. Driver arrived promptly at the agreed upon time. We kept the limo for an hour longer than planned. Tipped the driver nicely in cash being that the booking person had told me gratuity was not included. Two days later there is DOUBLE the charges expected on my credit card. I called to ask why and received a snotty email answer explaining that I signed the contract and the limo company is based in Phoenix so I was also paying "garage to garage" service (no one on earth takes 3 hours to get from Phoenix to Tucson by the way). At no point was it EVER mentioned that the company was solely based out of Phoenix and charges to drive to Tucson would apply. On top of that there were an additional $40 in "taxes, fees and gratuities" which the driver acted like was not included. Stay as far away from this company as you possibly can and take a greyhound bus if you are desperate to get somewhere.
