capcityvac
Florida,#2Consumer Comment
Thu, January 17, 2013
Terrible and deceptive business practices. They are NOT honest from day one. You will have to fight them month to month with all the fees they attach on your statement. It is a nightmare to deal with them. They switched phone numbers more than multiple times and very hard to get a hold of them.
They are still trying to charge us money even after 4 years of contract is expired with them. They are bullying, pressuring, dishonest and terrible customer service when you need them. They will get you in a 4 year lease for a terminal to run your credit cards and you will end up paying $1500 for a machine you don't even own anymore. I have never seen a worse business practice then these IL based company does. I have filed with every authority and I will be posting anywhere I can find. They still want to charge us $250 for some whatever they came up with. Our contract done with them 6 months ago and we have never missed a single payment or violated the contract. They are saying we are in a lifetime contract with them and to get out is $250.
One good suggestion to anyone who is looking to to do business with them. Just go find another company. Do not do any business with Transnational. They have such a bad reputation and terrible customer service with terrible business practices. They will lie straight to your ear on the phone and keep lying to you until you sign the contract, Then you are done ! go find some other company. Do not do business with Transnational Bankcard Inc.
Blue Willow
United States of America#3Author of original report
Sun, December 20, 2009
#1 How long have you been in business??? Doesn't sound like very long by the ineptitude of your comments.
Not very long as an owner, but I've been in the restaurant business for about 10 years. Again, what does this have to do with the processor? If the processor is already charging me 4.5% in the first month, what evidence do I have, except the word of the sales rep, that this amount will lower in the subsequent months? If you are running a long-term business, you are locked into a lease contract for 4 years anyway, regardless of how old your business is or if it goes bankrupt. My restaurant was at 5 basis points with Transnational, and our new company gave us 10 basis points. Yet when all the fees were factored in(and the rep from the new company disclosed ALL the fees), transnational was averaging about 6.1% for the 3 months(10% for the last month, second month was about 3.8%, first was 4.5%), while right off the bat our new company gave us 2.74% And they work with the same processor and bank (HSBC and Global Payments). I don't know if this rate will hold true, but at least the rate held true for at least 1 month. I can't say that about Transnational.
#2 Know what questions to ask when speaking with anyone. There are fees no matter who you process with. Many are hidden within the rates. From your comments is clear that all fees were disclosed and were not hidden within your rates. If they are hidden these fees will cost 2-5 times more in the long run. Trust me I know!!
#3 All processors have annual fees, PCI fees, lease terminal fees, etc. If they don't than I can assure it is being made up somewhere else. In 20+ years as business owner this at the very least has been proven to me.
Well, with this current processor, I have been through 5 companies, two while working in another restaurant, 3 with this one. Of all of them, only Transnational had the fees. Sure, the other 4 processors may have been making it up somewhere in the rates, but unfortunately for you, those processors were at least giving me lower than 3%. I jumped ship when the rate went to 3.3% after 5 months to Transnational which offered the better rates, but when the fees were factored in, it was much much more. And what business owner doesn't look at the bottom line?
I actually should have just gone to the old processor company that the old job I was working was using, but they require a $20k minimum sales floor,so we couldn't use them.
Transnational may be right for you, based on the comments the sales rep was making, the higher your average ticket AND sales, transnational may be right for you, but I'm making the case that if you're a SMALL business owner, do you have $600 upfront to try this company? Because maybe down the line, they offer your the better deal?
If we do not believe sales representative of companies, why bother with the sales rep? So they can lie and get their bonuses and leave poor business owners with a 4 year lease with Northern Leasing? This is a senior sales rep, hired and trained by this local company. His business card is Transnational, his email is transnational, his office is a branch office of Transnational. I hate to think the junior sales rep that followed his senior sales rep would now also be spreading inaccurate information. When you represent the company, you should not state or declare things that your company are unable to do or perform. Money is an issue, yes, but the main point of this ripoffreport is that Transnational either fails in their training of sales reps(which I don't believe is true since he's a senior sales rep and has won accolades for sales last year) or they rewarding this behavior. Either way, is this the company you want to work with after this experience?
BusinessOwner
Naperville,#4Consumer Comment
Fri, December 18, 2009
I am a business owner in Tinley Park, IL. I have been in business for over 20 years. Before meeting with my Rep from Transnational I had been with many, many processors. Since signing with TransNational 3 years ago I have never had a problem. If I have a question my Rep or customer service answers is quickly and to my satisfaction. My savings have been consistent over these 3 years and I have had other processors try to beat with no success.
Note to this business owner..
#1 How long have you been in business??? Doesn't sound like very long by the ineptitude of your comments.
#2 Know what questions to ask when speaking with anyone. There are fees no matter who you process with. Many are hidden within the rates. From your comments is clear that all fees were disclosed and were not hidden within your rates. If they are hidden these fees will cost 2-5 times more in the long run. Trust me I know!!
#3 All processors have annual fees, PCI fees, lease terminal fees, etc. If they don't than I can assure it is being made up somewhere else. In 20+ years as business owner this at the very least has been proven to me.
You will see that there are only 6 total complaints regarding Transnational on RipoffReport.com. Taking into account that they are a large company with thousands and thousands of merchants just like you, I will take these odds.. Type in your personal bank and see how many complaints you get. I use Bank of America and there are 1823 complaints. My old processor Merchant Services has 461 complaints.. I think you see what I mean.... If only my business could have 6 complaints in the last 10 years of service; I would sleep much better at night...
Blue Willow
United States of America#5Author of original report
Fri, December 18, 2009
So to add insult to injury, the personal phone call at 9am in the morning that Bryan made to me to tell me specifically that we were out of the leasing contract? Completely untrue. We are still being charged $55.45 for the lease.
Also he continued his lie, even though clearly we would find out by the 15th, and now he is refusing to answer his office phone or his cell phone, by stating his company took a hit by breaking the lease, had to pay out a sum to the leasing company, and left with a refubrished machine as an excuse to not give us our money that he promised us.
I can't emphasize it enough, please please do not do business with this company! This LOCAL company is costing me over $3000 now because of a one lying salesman who said he was going to fix everything, and that certain things were fixed.
i guess the moral of the story is ignore any verbal promises no matter how good the company sees, and unless you see it in writing, ignore them. Transnational, with their A+ BBB rating shows their true colors.