- Report: #1177648
Complaint Review: Travel Corp Getaways - Internet
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Author Not Confirmed
Why?
Travel Corp Getaways
Internet, USA
Phone:
312-612-0773
Web:
http://www.travelcorpgetaways.com/
Categories:
Business Rating:
(0)
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Travel Corp Getaways Awful service, will not respond to calls or emails, VERY unprofessional Internet
I purchased a Myrtle Beach, SC 4 days, 3nights voucher from deal saver. I followed all of the steps to redeem the voucher within the time frames given. I had no problems getting in contact with them originally to set up the information needed for the trip, they sent me the form to fill out and I did so and mailed it to them within the time frame needed. I sent an email to them weeks after my form was mailed to them and received a response stating that they were behind and that they would be sending me my confirmation in 7 business days. I have been waiting for confirmation for my trip now for 11 business days and have sent over 6 emails to get a status update. I have received no response in regards to the status nor have I recieved confirmation for my trip. I have called and left several voicemail messages and have no received a call back.
I understand that businesses get behind and need more time to adequately complete requests, however not responding to email nor phone calls is very unprofessional and unacceptable. I have worked in the customer service industry for 5 years and I would never dream of treating customers the way they have treated me by not responding. I have around $200 invested in this trip and I am completely in the dark as to if it will be completed and set up in time for us to go to SC. When ever you call their 800 number half of the time you are not given the oppourtunity to leave a message as it says that the wireless customer you are calling cannot be reached and then you are disconnected. When the phone does ring, for either number you NEVER get to speak with a person and always get a voicemail message. I am completely disheartened with the service they have provided and will never use them again for travel arrangments. The headache this has been was not worth the money that was saved-- as of now I may have just threw $200 out of the window as who knows if my reservations will even be confirmed. I cannot speak with a manager or superviser because I cannot speak with anyone! I also cannot find a corperate number for them in order to escalate the issue. This is absolutely ridicilous!
