Emily
Hurst,#2Consumer Comment
Sun, March 18, 2007
Yes, I to reported on this that I was tricked into making a mistake. When you view the flights they look to be all in chronological order but they slip in an AM. So when you pick the wrong one and finish your booking, then view your booking you see the mistake. when you see this mistake you have 2 choices. Pay out the nose or waite 30 days for a refund minus $12 service fee. Travelocity is cleaning up on website errors. Once you call and you hear click, click, click, that means your call is on it's way to BomBay. Customer service has 2 things they will repeat. refund or pay up, so they might as well be a recording. No inbetween at all. Do yourself a favor and just go straight to the airline you want to fly on. Emily in hurst Tx
Jason
Exeter,#3Consumer Suggestion
Wed, May 07, 2003
I have worked in the travel world for a little while now, and have friends that work at Travelocity. You freely admitted that you made an error when you booked on travelocity's/yahoo's internet site. all air is ticketed/submitted within 6 seconds of hitting submit. at that point, any change or cancelation fees are fully applied. it was not travelocity's error that you had the wrong month in, thus the statement you made of: "if a mistake is made on their part, they will fix it, without charging you an arm and a leg" is not valid statement as you had stated that the wrong month was in the box. they also, next to each option for outbound and return, list the dates that that flt will be on. you stated you were looking 9days prior, and noticed the error 2 days before. you are sent email confirmations of all transactions. had you called earlier it may have been possible for them to void the ticket prior to the ticket being submitted to the ARC. travelocity cannot change, alter, or waive any fees imposed on a ticket. it is not a matter of travelocity 'cutting you any slack,' it is a matter that they have policies and rules that they have to go by that are imposed by them via the airlines. further, the $800 charge, would more then likely be the fees to change in addition to any fare difference that may have been on the tckts as you stated you noticed this 2 days before travel, at which point tickets can be fairly expensive. the true lesson here, is to make sure you check over what you do online, before hitting the submit button, then check immediatly any confirmation that is sent to you, and if any descrepancies are there, to contact the company immediatly. they still might not have been able to get the fees waived depending on the airline, but they would have had more elbow room to alter a ticket that was just done.