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Travelocity The 100% Penalty Company Internet
It was just after Thanksgiving, almost a month before Christmas. Like most people we began planning for the big day. On November 29 we made a reservation for a one night hotel stay. We decided to us Travelocity and book online. The only mention of cancelation penalty was the following:
Cancellation Policy
FROM 14DEC TO 26DEC $25.00USD CXL FEE APPLIES EFFECTIVE 1800 HTL TIME 26DEC ONE NT CXL NOSHOW FEE
So when we needed to change plans 1 week later, we thought we would be charged $25 and be done with it. The hotel directed our reservation change to Travelocity (as the booking agent). That's when we found out that the $25 charge is from the hotel. Travelocity threatened to charge us a 100% penalty. I asked the Travelocity agent just to move the reservation until February. She said that change would result in a $98 penalty, equivalent to the original hotel charge. No matter what I did, I was to be penalized the full cost of the original reservation. This was with 18 days notice!
Travelocity reserves the right to charge a 100% penalt on any change or cancelation of plans. The part that is illegal is that they don't present that information until after you book you plans.