James
N Las Vegas,#2Author of original report
Mon, June 06, 2005
17 days ago I recieved an email stating that someone would talk to me in regards to my problem in 4-8 hours. Well It has been 17 days and no one has called. I sent a follow up email 8 days ago and still no reply. It is quite apparent that Travelocity does nto care about their customers.
James
N Las Vegas,#3Author of original report
Thu, May 19, 2005
I have been emailing Travelocity cunstomer service now about every other day for 6 days now. I was orignally told that a member of the supervisory team would get a hold of me in 24 hours. Well it is 6 days later and I am still waiting.
James
N Las Vegas,#4Author of original report
Fri, May 13, 2005
I emailed my complaint to travelocity's New email complaint service. There email customer service replied back that someone get back to me by phone in 24 hours. It has been 24 hours and no one has gotten back to me. It pretty much seem like all this talk about Travelocity new guarantees and customer service is just talk.