Jodi
Dubuque,#2Consumer Comment
Tue, August 30, 2005
They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.
Jodi
Dubuque,#3Consumer Comment
Tue, August 30, 2005
They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.
Jodi
Dubuque,#4Consumer Comment
Tue, August 30, 2005
They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.
Jodi
Dubuque,#5Consumer Comment
Sun, August 28, 2005
I just called Travelocity regarding my upcoming vacation package for New Orleans scheduled Sept 8-12. Who wants to spend vacation in a hurricane ravaged area? At first they threw out all kinds of cancellation and/or change fees, but after a brief rebuttal and assessment of the situation and communication with the airlines, change fees were not an issue. I just wish all New Orleans folks God Speed and good luck in going through Katrina. Travelocity, you have hats off from me and please help others in this same situation.
Dave
Camps Bay,#6Author of original report
Fri, August 05, 2005
I have now received a full refund from Travelocity for the cancellation mess. I believe it was the fact that I went public that forced their hand. However, an apparent communication canyon between them and the Sheraton group added to the mess. I have learned one thing - when you feel ripped off, make a noise and never ever give up !