- Report: #739429
Complaint Review: Travelocity.com - Internet
Reported By:
SchatziOtto -
Brooklyn, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Travelocity.com
Internet, United States of America
Phone:
Web:
www.travelocity.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Travelocity.com Travel Insurance Rip-Off Scam Internet
So I recently made a personal trip to visit my family. I went online
an ordered my airline tickets on Travelocity.com. Unknown to me,
somehow a $19.95 charge for "Travel Insurance" was added to my bill. I
didn't notice this additional charge until I printed out my trip
itinerary. When I tried to cancel the insurance I never intended to
purchase, I was sent to a call center in India where I was told that I
needed to cancel the insurance 72 hours before the day of my trip. Well
I don't know how I was supposed to cancel a transaction that I had no
idea I had made. It is a blatant gotcha scam. I tried to dispute the
charge with my credit card company and travelocity.com had the nerve to
say that I had indeed made the purchase. This is after I had informed
travelocity.com that they will permanently lost a customer for life if
the charge was not refunded. And they have, as I would never do
business with them again. I think it is ridiculous that I would be
charged for something I didn't order. And I certainly wouldn't have
made a purchase of travel insurance for a personal family visit.So
consumer beware. I would avoid using travelocity.com for any travel
plans in the future. They aren't upfront about their fees, and they are
basically running a scam with this hidden travel insurance fee. In the
long run if more customers do as I do and stop doing business with them
over these fees, will the $19.95 be worth it for them? I also intend
to file a complaint with my state's attorney general.
an ordered my airline tickets on Travelocity.com. Unknown to me,
somehow a $19.95 charge for "Travel Insurance" was added to my bill. I
didn't notice this additional charge until I printed out my trip
itinerary. When I tried to cancel the insurance I never intended to
purchase, I was sent to a call center in India where I was told that I
needed to cancel the insurance 72 hours before the day of my trip. Well
I don't know how I was supposed to cancel a transaction that I had no
idea I had made. It is a blatant gotcha scam. I tried to dispute the
charge with my credit card company and travelocity.com had the nerve to
say that I had indeed made the purchase. This is after I had informed
travelocity.com that they will permanently lost a customer for life if
the charge was not refunded. And they have, as I would never do
business with them again. I think it is ridiculous that I would be
charged for something I didn't order. And I certainly wouldn't have
made a purchase of travel insurance for a personal family visit.So
consumer beware. I would avoid using travelocity.com for any travel
plans in the future. They aren't upfront about their fees, and they are
basically running a scam with this hidden travel insurance fee. In the
long run if more customers do as I do and stop doing business with them
over these fees, will the $19.95 be worth it for them? I also intend
to file a complaint with my state's attorney general.
