- Report: #746275
Complaint Review: Troy Bilt - Valley City Ohio
Reported By:
Brian -
Wolcott, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Troy Bilt
5965 Grafton Road Valley City, 44280 Ohio, United States of America
Phone:
330-225-2600
Web:
Categories:
Business Rating:
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Troy Bilt MTD Products Inc Warranty refusal Valley City, Ohio
Bought Troy Bilt leaf blower 9/26/09 (still under warranty). It stopped working 3 weeks ago.
Brought it to an authorized Troy Bilt dealer who checked it out and told me the piston was "scored" which means that I "probably" didn't mix gas/oil properly and, therefore, the warranty was void.
I explained that I know how to mix the correct amount of oil/gas and I use the same mixed gas/oil in my other yard devices and never had a problem. He was fixed in his attitude. I then called a phone number I found on the internet. It turned out to be an employee of MTD Products Inc., which I learned is the owner of Troy Bilt. I explained the entire problem and this person said that pistons are "usually" scored when there is an improper mixture of gas/oil. I told him
that I mix 3.2 ounces of oil in a full gallon can of gas every time and I'm the only person in my house that handles all yard tools. He said he could only go by what the authorized dealer told him and could not help me any further.
What happened here is that whatever problem one encounters with a Troy Bilt product, they seem to have a reason to deny the warranty. I wanted to get this information out to find out how many other people have been denied coverage on their warranty. My next step is to return this piece of junk back to Lowe's. I know it's a longshot but I have no other way to
resolve this problem. I appreciate reading one of the reviews that listed all the brands of products manufactured by MTD Products. I copied the list and I will be certain never to buy any of these products and I will spread the word to my family, friends and anyone else who asks me about buying yard equipment.
Brian Flynn
Brought it to an authorized Troy Bilt dealer who checked it out and told me the piston was "scored" which means that I "probably" didn't mix gas/oil properly and, therefore, the warranty was void.
I explained that I know how to mix the correct amount of oil/gas and I use the same mixed gas/oil in my other yard devices and never had a problem. He was fixed in his attitude. I then called a phone number I found on the internet. It turned out to be an employee of MTD Products Inc., which I learned is the owner of Troy Bilt. I explained the entire problem and this person said that pistons are "usually" scored when there is an improper mixture of gas/oil. I told him
that I mix 3.2 ounces of oil in a full gallon can of gas every time and I'm the only person in my house that handles all yard tools. He said he could only go by what the authorized dealer told him and could not help me any further.
What happened here is that whatever problem one encounters with a Troy Bilt product, they seem to have a reason to deny the warranty. I wanted to get this information out to find out how many other people have been denied coverage on their warranty. My next step is to return this piece of junk back to Lowe's. I know it's a longshot but I have no other way to
resolve this problem. I appreciate reading one of the reviews that listed all the brands of products manufactured by MTD Products. I copied the list and I will be certain never to buy any of these products and I will spread the word to my family, friends and anyone else who asks me about buying yard equipment.
Brian Flynn
