- Report: #1439236
Complaint Review: Trust Capital from San Diego CA - San Diego CA
Reported By:
Not Happy with Trust Capital of San Diego CA -
Portland, ME, United States
Submitted:
Updated:
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Author Confirmed
Why?
Trust Capital from San Diego CA
2036 Hornblend St.Suite B San Diego, 92109 CA, United States
Phone:
619-202-7700
Web:
www.Trustcapitalusa.com
Categories:
Business Rating:
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Trust Capital from San Diego, CA Lied & manipulated the terms of the deal San Diego CA
First Trust Capital is a BROKER not a lender.
They broker for Global Financial out of AZ (Julian @ 480-478-7408)
Global Financial is the company that has the funds, the investors, etc.
First sign of being a bad outfit:
They ACH my account for $900 without telling me and without sending me a receipt weeks before the deal was even close to closing. Then on a check list they asked for the money again and I paid it a second time in a money order. I had to ask 3 times to get them to reverse the $900 ACH.
Equipment purchase for $128K
Leased amount requested (after being told I need a big chunk down): $90K
Offered in writing:
24 Month lease: First and last month: $4951.78 and 22 payments of the same. With $1 buyout
Then the jerking around comes: 36 month lease 20% FMV Buyout
I said No, kept arguing about original offer then I was told to call their Credit Manager, Julian (In writing) @ 480-478-7408
Julian starts asking me for the same stuff I've given Kevin and Paul at Trust (now remember, I don't know anything about Global Financial)
After Julian and I (two former Bostonians) clear the air and we figure out the BS, Julian sends me the term sheet:
$5100 for 24 months with $9K down 20% FMV buyout OR 12 more payments of $5100 a month with a $1 buyout.
Lets do simple math:
Adding the potential of a 20% kicker on top of $131,400 for a $90K lease is equivalent to borrowing from the local bookie in Little Italy. (20% of $90K = $18K + $41,400 = $59,400 on top of my principle of $90K or 66%) Or more depending on their thought of FMV on the system.
My financial picture:
My personal credit score is excellent.
I put 30% down on the equipment.
I offered a Personal Guarantee with millions in free assets on hand.
The Run Around:
Credit approved, given terms, then no paper work, then a "New higher" rate a couple of weeks latter, (investors who are putting up the cash want a 36 month lease not 24 month lease), I said no to the new terms, then 3 days latter promised a slightly higher (Under $50 a month higher) terms for 24 months, I said yes, send the paper work. (in reality it was almost $150 a month more) Days go by, no paper work, then a call from Paul. Paul tells me Kevin had no authority to offer me the deal and it is off the table and wants me to pay more money or put more money down or go 36 months.
I said no, I am out, send me my $11K back. Then Kevin emails me and says he has the paper work for the original terms and they are ready to go.
I do business with people I trust, not with contracts, terms and lease %'s.
Paul is the owner and in my opinion has poor business ethics. I am not doing business with Trust and I would advise you to find other direct lending sources & not a broker. Julian from Global Financial was straight forward and honest, if the cost of money was not so expensive I would do business with them. Fortunately I have the means to get this done at sub 4.5% rate.
2 Updates & Rebuttals
BusinessOwner420
Roseville,California,
United States
"Trust" Capital
#2Consumer Comment
Wed, September 05, 2018
It appears that the owner of Trust Capital was anything but TRUSTWORTHY here. Paul...your customer feels that he was treated unfairly by your company, not by Global. If you insist of telling customers that they can TRUST you, then it is advisable that you are supportive and apologetic. Otherwise, it will be hard for customers to trust Trust Capital.
paul
SAN DIEGO,California,
United States
Sorry you feel this way
#3REBUTTAL Owner of company
Tue, September 04, 2018
Peter-
We value our customers and are sorry things didn't work out for you. If you would've let me speak to you when I called you I would've explained to you that it was Global not us that kept changing their pricing for this industry. I can email you proof that Julian from global kept raising the payments on the lease and I kept fighting him on it.
Then we offered you to speak to Julian so we thought you were going to work things out with him directly. I was waiting for Julians boss Jim to get back from vacation to get you a lower rate. I would've explained all of this to you if you would've let me speak to you when I called but you wouldn't let me speak on the phone to you. I never ripped you off. I gave you 10k back promptly after you cancelled your lease and you make me sound like we ripped you off when in reality I was trying to help you and I can prove it.
Most companies would've tried to take your money or take partial or make you wait a long time. I did the right thing and have always been doing the right thing if you'd just listen and let me explain it you'd understand. It's our aim to get the best deal for all our clients and if we can't we part ways amicabally. Which is what we were trying to do for you. Please remove this post as we did not rip you off.
Thank you sir.
Paul
