- Report: #298013
Complaint Review: TVBOXSET - Napierville Quebec
-
Author Confirmed
Why?
TVBOXSET
Napierville, not sure Quebec, Canada
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TVBOXSET - H. Braggard. Sold me a COPY of a DVD for full DVD price. defective, I returned it - NO REFUND - they kept it to sell to somebody else. Napierville Quebec
TVBOXSET.COM sold me a COPY of a DVD for full DVD price of $79... it was defective, I returned it - NO REFUND - they kept it to sell to somebody else.
Here is the email they finally sent me, after 2 months:
----- Original Message -----
From: TVBOXSET SUPPORT
Sent: Tuesday, December 04, 2007 1:49 PM
Subject: Re: RETURNED ITEM - PLEASE CREDIT
Hello,
I'm very sorry, but the company we used to charge credit cards for us has locked all our funds in there account.
They will not let us process any refunds nor will they release any money to us.
You will have to contact your bank/credit card company and have them file a chargeback. Your card company will credit you the amount owed.
I am very sorry for the problems, but this problem is beyond our control.
Anytime you ever use your credit card on the internet, you are protected by your card company.
If you ever order something, like in this case and don't get it. All you have to do is call your card company up and have them file a chargeback.
They will put the money back on your card and take it from who ever processed the order.
That was just a tip.
Regards,
Management
Gumby777
Montreal, Quebec
Canada
Here is the email they finally sent me, after 2 months:
----- Original Message -----
From: TVBOXSET SUPPORT
Sent: Tuesday, December 04, 2007 1:49 PM
Subject: Re: RETURNED ITEM - PLEASE CREDIT
Hello,
I'm very sorry, but the company we used to charge credit cards for us has locked all our funds in there account.
They will not let us process any refunds nor will they release any money to us.
You will have to contact your bank/credit card company and have them file a chargeback. Your card company will credit you the amount owed.
I am very sorry for the problems, but this problem is beyond our control.
Anytime you ever use your credit card on the internet, you are protected by your card company.
If you ever order something, like in this case and don't get it. All you have to do is call your card company up and have them file a chargeback.
They will put the money back on your card and take it from who ever processed the order.
That was just a tip.
Regards,
Management
Gumby777
Montreal, Quebec
Canada
