- Report: #259448
Complaint Review: TVBoxSet - Ontario
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Author Confirmed
Why?
TVBoxSet
www.tvboxset.com Ontario, Canada
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TVBoxSet Thieves - Stole Money Ontario Canada
You order a DVD set. They calim to sell hard to find shows. You give them your info. They send a confirmation.
Days later, they say order is processed and credit card was charged. A few days later, you get email saying their "merchant account" has frozen their funds and you will not get order or refund. They tell you to get a refund from your bank. This a ploy to get you off their backs, but they keep the money.
They will not refund, as they say they cannot get to the "frozen" funds, yet they stay in business. How is that?
Roger
Miami, Florida
U.S.A.
Days later, they say order is processed and credit card was charged. A few days later, you get email saying their "merchant account" has frozen their funds and you will not get order or refund. They tell you to get a refund from your bank. This a ploy to get you off their backs, but they keep the money.
They will not refund, as they say they cannot get to the "frozen" funds, yet they stay in business. How is that?
Roger
Miami, Florida
U.S.A.
3 Updates & Rebuttals
Roger
Miami,Florida,
U.S.A.
UPDATE TVBOXSET
#2Author of original report
Tue, August 14, 2007
I originally filed a report because the person I was dealing with at TV BOX SET was not handling the problem. A week or so ago, a second gentleman from the company contacted me and asked for the details of the problem I was having. After I told him what was going on, he was able to resolve the matter professionally, quickly, and to my complete satisfaction. I only wish that I had been dealing with this gentleman from the start, as he is a credit to the company. Thank you again for your help.
Jeff From Tvboxset.com
Toronto,Ontario,
Canada
PLEASE READ AND RESPOND FOR RESOLUTION
#3UPDATE Employee
Sat, August 04, 2007
Dear client, first and foremost i would like to apologize for your trouble regarding this matter , as i recently came across this posting i would like to reassure you that you have not been defrauded or voluntary ignored . Unfortunately at this moment i cant precisely know what went wrong with your transaction, but can only assume that this issue is only a matter of a misplaced order , lost in transit , damaged in transit or simple never delivered for unknown reasons. For resolution please email at [email protected] your full name phone number order number (if you have it ) Date of purchase and a brief description of your situation Also be informed that some postings claim or assume that tvboxset is associated or responsible for wrongdoing in similar DVD sites , we are 100 % not associated or responsible for any transactions in any other site except for tvboxset, we are not fraudulent in any way. Hope to hear from you soon Sincerely yours, Jeff Tabares
John
Brookhaven,Pennsylvania,
U.S.A.
Go through your credit card company and dispute the charge...
#4Consumer Suggestion
Sun, July 08, 2007
Hi...go through your credit card company and dispute the charge. Tell them that you had ordered this merchandise using their card and you have neither received the product nor received a refund. The credit card company will issue a credit for the amount of the purchase while the disputed charge is being resolved. Let the big powerful credit card company put the pressure on this company - they have a lot more clout than you do.
