- Report: #1300225
Complaint Review: Ty Cohen/PlatinumMillenium - Internet
Reported By:
marymac -
Franklin, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ty Cohen/PlatinumMillenium
Internet, USA
Web:
Platinum Millenium
Categories:
Business Rating:
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Ty Cohen/PlatinumMillenium money out of my bank account with no phone # to call nationwide Internet
Hello: I am gettinng money taken out of my bank account and for the Lif of me, I do not remember giving them anything of wanting anything from them!! Help!! Mary McClure (((REDACTED)))
Peace
1 Updates & Rebuttals
Customer Support
Garner,North Carolina,
USA
We stand by our clients!
#2UPDATE Employee
Sat, December 24, 2016
Good day Mary,
My sincere apologies for the delay in replying. I am so sorry that you were charged for a membership that you did not want.
We do offer our customers a YES or NO trial to our membership when they order certain items from us. You have the option of saying NO if you do not wish to join our membership program. We are totally transparent about it on our web page, and you are not forced into joining. Our membership program is packed with content that a lot of authors and writers such as yourself find to be extremely beneficial to them. We do offer you a free, 14-day trial to read the content, watch the videos, consume the newsletters and listen to the insider interviews. As stated on our website and within the terms, if the trial is not canceled after the free 14 day trial period, you are then charged for the membership, which you can still cancel at any time and receive a full refund. Again, this is not a membership that you are forced to take. IN fact, to be totally transparent on all of our order pages you will see a very visible: "No Thanks" option that will NOT put you into our membership, perhaps you overlooked it. Again, I am so sorry for this mistake and want to make things right with you in whatever way I can, including providing you with a full refund if you wish. I would like to try to make up for you not being satisfied and look forward to speaking with you and I hope you have a great day! Please reply here or reach out to us using any of the contacts means below; Please note that when leaving a voicemail or sending in an email or support ticket, depending on the day and time, it can take up to 72 hours to receive a reply from us.
We are open from 9 am to 9 pm Eastern Time Monday – Friday, Email: [email protected], Toll-Free: 1-866-752-9968, Phone: 1-917-720-9874, By mail: Platinum Millenium, PO Box 644, Garner, North Carolina 27529,
Kindest regards,
