Complaint Review: U-Haul - Spokane Washington

The three rebuttals are all right on the money. It's not greed. It's the cost of doing business. Anytime prices go up, this guy thinks it's a conspiracy. No wonder, his wage is probably stuck at 1980 rates. Minimum wage. Then, and now. Call around, Roman. You'll find that U-haul's rates are about as low as you'll find. The only way you'll beat them is by renting the neighbor kid's little red wagon. For anyone who thinks a rental company is overpriced, please check moving companies. Get an estimate on a complete move from them. You'll go running back to the rental trucks, begging for a unit. The trucks U-haul provides are a real bargain for the person who wants to save money and do their own moving. They certainly aren't fraud. In fact, I'd venture to say that they rarely, if ever, rip off their customers. In this day and age, that's saying a lot!

To break it down the rental rates are determined by supply and demand. I know, I spend countless hours researching gains and losses across the United States. I am a sales rep, why would I jack up the rates? Our commision is not based on the rental price. I am payed the same amount for every reservation, $3.40. Yes, $3.40 cents per reservation. This adds up at 30+ confirms a day. My goal is to make a sale and provide my customer with every detail. I have worked with other rental companies and U-Haul's system is superior by far. Unfortunately, their are dealers that jack up their rates because they think they can. Please call corporate office and report them! Those greedy scumbags need to be shut down. There are thousands of dealers in the US and Canada. The dealers figure that no one will find out. Again, please let U-Haul know so we can stop the price gouging. It's hard to hear these stories and have no power to solve them. I do whatever I can to promote change in current problems. I am just a lowly agent with little power. I do what I can though. To all the customers with bad experiences, if you receive misinformation from a 1-800 rep, contact the call center supervisor and that person will be reprimanded or terminated. Thought-- Customers call every time there is a problem, but how many customers call when they had a positive experience?

I have read and re-read your message and I assume you were irritated at the time you wrote it as it comes across as a child throwing a fit. It is quite apparent to any mature adult reading your complaint; you are lacking respect to the readers of this site and have no business sense. You stated It's all about business and greed. Emergency rooms and hospitals are about business and making money. What I understand you to be saying is this company ripped you off because their prices have increased over a 2-year timeframe. Might I suggest you do some research on prices of other products, services and companies and compare those prices in 2002 to present year. I understand it's the same mileage but, costs of tires, parts, insurance coverage as well as wages for the one's that work on the equipment. Take a look at the increase of medical care, insurance, and wages, just to mention a few. It is disturbing a letter containing the language and threats such as this is permitted. If you think a mature and respectable person would give 1 second's thought on what you wrote, you are sadly mistaken. I have printed this out and mailed it to U-Haul.

rather then hire people to move thier equipment u-haul uses rates to move their equipment.some areas of the country get more equipment then others.so rather than having equipment "pileup" they drop the rates to get eqipment out and raise rates to slow the flow of equipment in. my advice is wait a month and try again. the rates change monthly.