- Report: #1146373
Complaint Review: Union Bank - santa monica California
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Author Not Confirmed
Why?
Union Bank
2001 Wilshire Blvd santa monica, California, USA
Phone:
(310) 453-4511
Web:
2432
Categories:
Business Rating:
(0)
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Union Bank Dan Cobb Deceptive loan practices to collect nonrefundable 'fees' santa monica California
This bank and this loan officer, after submitting all my materials, and after telling me that all my figures are good and everything lines up and I am approved for a mortgage refinance, tells me that I just need to accept the one time non-refundable fee. I tell him that I've heard this before and that I know that my situation and my loan are difficult, so before I agree to the fee, I need a 100% assurance that I'm approved. He says, "oh, no problem we have the easiest approval process and ratios on the biz." Once again, I say that I will not approve this 'fee' unless I am 100% guaranteed that I have been approved and I will be closing a loan within 30 days. He says, 'Oh, you're a slam dunk, you're totally approved." I must add that before this he and another loan officer in another office called me repeatedly for days to submit this fee so we can go on. Then after I agreed, after he guranteed me I'll have a loan, I suddenly didn't hear from him, or anyone.. for days... for weeks... All of a sudden...silence! Then I wonder what's happening, so I send him an email. He tells me it's not looking good. I didn't pass for a loan. What?? Was he going to tell me? He just disappeared. Got his fee and disappeared. Nothing changed at all with my circumstances or the info I gave him. Just that all of a sudden, I don't have a loan...after they told me I did...and collected this ridiculous fee from me!!! Completely deceptive and fraudulent. We had an agreement, Dan. And you lied to me, so give me my fee back, or I won't waste your time in court over this. It doesn't bother me to do so. I'd enjoy it. It's not about the $495. It's about your deceptive practices. Collect this fee more than a few times a week and it adds a nice profit to the loans your bank can't give out anyway.
