- Report: #1347180
Complaint Review: United Care One UCA FREEDOM SERIES - Syosset New York
Reported By:
Lou Ann & Arthur -
Muscatine, Iowa, USA
Submitted:
Updated:
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Author Confirmed
Why?
United Care One UCA FREEDOM SERIES
333 Jericho Tpke Syosset, 11791 New York, USA
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United Care One UCA FREEDOM SERIES Unified Caring Association-Freedom Series, Universal Health One Called for health insurance plan as I lost my employer provided insurance, BCBS of Iowa....I explained to them I needed good Heath care insurance because my husband and I suffer from diabetes and go to doctor frequently for care. They explained to me the 2k deductible and co-pay plan being an 80/20 plan for $213 mo with prescription savings and benefits. They also explained a lot of other stuff I didn't understand. I've been paying since March 2016, I give my card to medical provider...they have not taking any co-pay which I thought was strange. Get the insurance benefit explanation and they have not paid anything. I requested literature on my insurance package and had my daughter help interpret. This is not insurance but a discount package. They say they are not insurance, yet the language states insurance claims. Etc Syosset New York
I called for healthcare insurance because I lost my employer provided healthcare. I explained that I needed a good insurance comparable to my past insurance as me and my husband both suffer from diabetes. They explain about a 2k deductible plan and co-pay, prescriptions, etc. seemed legitiment. I received my cards in the mail and begin using them when I went to the doctor. I begin receiving explanation of benefits with no coverage- I called to request literature on the insurance package I've been paying on since March 2016.,,what I got is a medical discount program membership. This is not INSURANCE. Very deceiving and fraudulent to make people believe they are getting a true healthcare plan.
1 Updates & Rebuttals
Regina S
Syosset,New York,
USA
We are here to help.
#2UPDATE Employee
Tue, February 14, 2017
Dear Lou Ann & Arthur,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, at UCA we are committed to addressing and resolving all issues
Universal Health One is a Unified Caring Association membership. These memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at (855)556-5053, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator
