Complaint Review: Uniworld Cargo Shipping - North Bergen New Jersey

As this is not the first complaint I have dealt with personally with, as an ex-employee of Uniworld Cargo Shipping Lines nor is this the first I've seen posted on the internet in an attempt to alert people of these acts. This is however the first that has made by blood boil. As I sat here and read through the response from Helen. All that she stated is untrue. Consumers are NOT made aware of the insurance deductible at the time of the proposal as this is her way of closing the deal, afraid if the consumer is made of aware of the $500 deductible it will deter them away and cause them to purchase outside insurance. She tells her employees NOT to inform consumers of this, and advises her employees if the consumer does ask to "state it is a minimal" amount. Only if the consumer DEMANDS to know the amount, can the employee state the amount. It is never given voluntarily. Customers items do and have indeed left homes without being packed,though promised they would be packed in the warehouse upon their return this is not true and does not happen. In most cases they are placed on a wooden skids stacked together and shrinked wrapped with a clear plastic wrap to hold them together. There is no padding to protect fragile items. Only if the consumer REQUESTS a lift-van will it be placed inside one and again no padding is used!!!Note an Additional amount of money is charged for lift-vans. Also Helen states, if customer called at the time stating she was unhappy with the way the crew was handling her items, the office would send another crew. This is so untrue. Even if the customer contacted the office her call would be treating as a "disturbance" she would have been promised the same thing the crew was telling her. As far as another crew being sent, even if the client requested this, Uniworld Cargo would scare the customer by telling her they would have to charge her additional costs for this to be done. Detering her away from making this decision. Telling her some outrageous amount. Why?? Because their is no other crew to send. The crew they had there is all they have. Uniworld Cargo 95% of time hires another outsource company to do their moves, even local jobs. As they have no trucks of their own. Note again... this information is not voluntarily provided to the customer. The crew showing up 95% of the time is not even employed by Uniworld Cargo, the company they work for is hired by Uniworld Cargo to do the job, which is one reason why your invoice will be HIGHER then the estimate, they need to cover their costs. Helen also states the invoice was sent out in time for the customer to receive prior to cargo arrival. Based on experience I can state this rarely happens. Invoices were at times sent out late and at times even after the cargo arrived due to the overwhelming work load and only one person handling over 1,000 accounts, some were overlooked, misplaced or just not completed. Rather than facing up to their own mistake they prefer to blame the customer for "not checking emails in time",or not provided a correct email address,they would use excuses such as it may be in your bulk mail and you deleted it.These are just some of the outrageous excuses they use. On many occasions I had come across consumers calling BEGGING for their invoices, knowing their goods were due to arrive their destination soon and wanted to make sure they were released on time to avoid storage charges. Again another lie stated by Helen. The reason the consumers goods took 2 weeks to be released is most likely because even after they receive the consumers payment, Uniworld Cargo themselves have to pay the agent in U.K for their services. Uniworld Cargo is known for not paying vendors ontime and for numerous disputes.This is even posted on another site: http://www.freightdeadbeats.com/newsletter_November_2005.htm So not only was Uniworld Cargo holding the consumers goods as "hostage" because of non-payment, the destination agent in the U.K was holding the goods "Hostage" as non-payment from Uniworld Cargo. It's an on going cycle and unfortunately the only one who hurts is the consumers. Rather then Uniworld Cargo paying the agent and dispute later so the consumer can have their goods released they will dispute charges, and within this time the goods are incurring storage charges, and guess who is liable for these charges? Your right the poor consumer. These are main points that need to be presented. Not only is Uniworld Cargo deceitful and dishonest to their consumers they are deceitful and dishonest to their employees as well. Which is why consumers will not get good customer service. Employees are forced to lie to consumers and are coaxed into giving misleading information. Consumers can call numerous times and will get every excuse possible why they cannot speak to Helen, only because she is unwilling to deal with consumers once the "deal is closed" once your goods are in Uniworld Cargo's hand, along with the 50% deposit, you can forget about ever speaking to her again. Until finally the consumer gets fed up, and at this point is willing to speak to just about anyone who is willing to listen and guide them through. Helen now is not even in the New Jersey is located in a Florida office. So reaching her is more difficult since the numbers all go directly the New Jersey office. You will be asked to leave a message and she'll call you back, whatever you do don't hold your breath she will no t call you back especially if it's a complaint issue, or a disastified customer. You would think her as the OWNER of the company she would be concerned about complaints towards her company, but she is not. She passes the buck to her employees to deal with,who are one not trained to deal with such issues therefore are giving out wrong information and two have bad attitudes and will be rude to the customer. My reasons for voluntarily leaving the company are due to the lies, the employee abuse, dishonest acts towards the consumers and employees, and the unbearable unsafe work enviroment. As Helen also states with the 1,000 of shipments they handle every year you would think she'd have her company more prepared. With only 3 employees left in her company to date, it's no wonder consumers are receiving Bad Customer Service. Her 3 full-time employees that are left are being OVERWORKED,UNDERPAID and are confined in a basement office with no windows for no less then 9 hours a day!!! We have a right as Americans and living in America to let our voices be heard in hopes to help others, I only hope others will join this effort.

This client contacted us in 2004 in regards to her international relocation requirements and asked us to perform an on site survey at her residence in New Jersey which was scheduled and completed. Upon completion of the survey, we forwarded her a proposal based on the information obtained from the survey. She asked us to provide a binding estimate. We informed her that in the international relocation business, binding estimates do not stand in a court of law and therefore, we normally do not provide binding estimates, however we were confident with our surveyor's survey results and therefore informed the client both verbally and in writing on our contract that the price would not exceed 5% of the price quoted BASED ON THE FACT THAT THE LIST OF ITEMS OUR SURVEYOR SURVEYED(which was based on what she in fact showed our surveyor)WOULD NOT VARY AND/OR CHANGE. We also forwarded her on numerous occassions via fax (it was a friend's fax machine and she kept calling and stating it was not received) the survey results we had on file as well. In her complaint, client confirms that she received the list via fax, however, claims that it was illiegible. Never once did she inform us it was illegible and we even mailed her a copy by regular US Mail. Insurance: The insurance we offer is all risk marine insurance at a rate of 2.5% of the value in which the client purchases and wishes to cover the articles being moved door to door. When a client wishes to purchase insurance, we provide them with the terms and conditions of the insurance company and coverage which states all information in detail. It is the clients responsibility to read the insurance policy's terms and conditions which is provided in sufficient time to allow them to receive, review, complete and return back to our office. Upon receipt of the completed forms from the client, the insurance policy is issued with all detailed information pertaining to the deductible etc. All insurance companies have deductibles and since the client mentioned she has moved on numerous occassions, we are confident that she was aware of a deductible. Never once did she question a deductible. No where in any paperwork does it state a reasonable deductible as reasonable is all relative to the person interpreting what they are reading. The policy clearly states a $500.00 deductible. The movers that we hire are full time employees of our company and are well versed in packing for international relocation. Nothing is ever removed from the residence without being packed in full-no exposed surfaces. If the client was so unhappy about the packing, she should have stopped the crew in their tracks, called our office and reported that she was unhappy about the form of packing and possibly requested another crew-our warehouse and offices were 10 minutes from her front door. Never once did the client call our office pertaining to anything with the crew, with the packing, with anything. Not on the day of the move or thereafter. Upon receipt of the household goods in our warehouse, the shipment was loaded into lift vans and measured at which time we forwarded the client a final invoice. Never once did she call to question the volume, the invoice, etc., nor did she make final payment (our terms are clearly stated on our proposal, agreement and invoice). Client was contacted by our destination agent in the UK to inform her that the shipment had arrived, however, was on hold due to non payment of our invoice. This was the first time we heard back from the client (which was at least 4 weeks from the date of pick up). Never one complaint or correspondance in regards to her "so called" unhappiness about packing, no concerns pertaining to the deductible clearly stated on the insurance policy which was in her possession-nothing until she was responsible for paying her final invoice (which was in her possession for at least 4 weeks). Client contacted our office in order to find out why the shipment was on hold in which we confirmed to her. She did mention at that time that the invoice was greater than the contracted amount and we went over with her the number of pieces on her inventory list and compared the inventory list to the survey report which clearly reflected that there were many more items on the actual inventory list than the survey report which she had in her possession. Client CONNED us into accepting a credit card from her as she mentioned she did not have funds to pay the balance. Although we do not accept credit cards, we requested our sister company to run the card on our behalf which later caused us alot of problems since she disputed the funds although she signed a form stating that the charges may not be disputed. ANOTHER CONFIRMATION OF HER LIES. As soon as the credit card was run, the shipment was released with our destination agent in the UK. Storage charges collected PRIOR to the payment being made by the client, NOT AFTER PAYMENT WAS MADE. Our contract clearly states that the client will be liable for storage charges incurred if the final balance is not paid prior to the arrival of the shipment to the final destination port. As mentioned above, client was provided with the insurance forms (including terms and conditions), however, neglected to read them and wants to blame the moving company that she was not aware of the coverage and what was included ALTHOUGH WE ARE NOT THE INSURANCE COMPANY. The insurance company we do work with is worldwide, they reply to emails and correspondes when received. They are very easy to get in touch with. They have a wonderful website set up making it easy to get in touch with them if you are on different time zone. The only reason a claim would not be paid is if the client has not provided the sufficient information requested, or under-insured her household goods and is trying to claim for a higher value than insured and paid for which is clearly stated in the terms and conditions not to do. We have never in fact seen any pictured damages of her shipment and all items were packed,wrapped and loaded into lift vans and unloaded from the lift vans directly at her residence abroad. Uniworld Cargo has been in business since 1992, we handle more than 1,000 shipments a year and are both customer service oriented as well as provide high standards when packing. We provide loads of information and documentation prior to the actual move date. We ask the client for at least two weeks notice prior to their move date to allow us sufficient time to provide the client with all documentation required prior to the move date in turn allowing them the time to review and complete all documentation. We can not be held responsible or liable when a client does not take the time to review and read the information. All of our documentation is clear, nothing is in small print. You will never be charged for something that is clearly stated as included in our documentation. We clearly state all exclusions as well in our documentation. We will be more than happy to email client testimonials with the TRUE level of services WE PROVIDE. We belong to numerous international organizations that can vouch for the level of services we provide door to door. We are U.S. Military approved with a clean 100% record. We provide consolidations for numerous van line agent shipping abroad out of our New Jersey. Should you require any backing to the information provided above, please feel free to contact us at any time. WE STAND BEHIND OUR SERVICES. UNIWORLD CARGO SHIPPING LINES WE MOVE THE PEOPLE THAT MOVE THE WORLD

This client contacted us in 2004 in regards to her international relocation requirements and asked us to perform an on site survey at her residence in New Jersey which was scheduled and completed. Upon completion of the survey, we forwarded her a proposal based on the information obtained from the survey. She asked us to provide a binding estimate. We informed her that in the international relocation business, binding estimates do not stand in a court of law and therefore, we normally do not provide binding estimates, however we were confident with our surveyor's survey results and therefore informed the client both verbally and in writing on our contract that the price would not exceed 5% of the price quoted BASED ON THE FACT THAT THE LIST OF ITEMS OUR SURVEYOR SURVEYED(which was based on what she in fact showed our surveyor)WOULD NOT VARY AND/OR CHANGE. We also forwarded her on numerous occassions via fax (it was a friend's fax machine and she kept calling and stating it was not received) the survey results we had on file as well. In her complaint, client confirms that she received the list via fax, however, claims that it was illiegible. Never once did she inform us it was illegible and we even mailed her a copy by regular US Mail. Insurance: The insurance we offer is all risk marine insurance at a rate of 2.5% of the value in which the client purchases and wishes to cover the articles being moved door to door. When a client wishes to purchase insurance, we provide them with the terms and conditions of the insurance company and coverage which states all information in detail. It is the clients responsibility to read the insurance policy's terms and conditions which is provided in sufficient time to allow them to receive, review, complete and return back to our office. Upon receipt of the completed forms from the client, the insurance policy is issued with all detailed information pertaining to the deductible etc. All insurance companies have deductibles and since the client mentioned she has moved on numerous occassions, we are confident that she was aware of a deductible. Never once did she question a deductible. No where in any paperwork does it state a reasonable deductible as reasonable is all relative to the person interpreting what they are reading. The policy clearly states a $500.00 deductible. The movers that we hire are full time employees of our company and are well versed in packing for international relocation. Nothing is ever removed from the residence without being packed in full-no exposed surfaces. If the client was so unhappy about the packing, she should have stopped the crew in their tracks, called our office and reported that she was unhappy about the form of packing and possibly requested another crew-our warehouse and offices were 10 minutes from her front door. Never once did the client call our office pertaining to anything with the crew, with the packing, with anything. Not on the day of the move or thereafter. Upon receipt of the household goods in our warehouse, the shipment was loaded into lift vans and measured at which time we forwarded the client a final invoice. Never once did she call to question the volume, the invoice, etc., nor did she make final payment (our terms are clearly stated on our proposal, agreement and invoice). Client was contacted by our destination agent in the UK to inform her that the shipment had arrived, however, was on hold due to non payment of our invoice. This was the first time we heard back from the client (which was at least 4 weeks from the date of pick up). Never one complaint or correspondance in regards to her "so called" unhappiness about packing, no concerns pertaining to the deductible clearly stated on the insurance policy which was in her possession-nothing until she was responsible for paying her final invoice (which was in her possession for at least 4 weeks). Client contacted our office in order to find out why the shipment was on hold in which we confirmed to her. She did mention at that time that the invoice was greater than the contracted amount and we went over with her the number of pieces on her inventory list and compared the inventory list to the survey report which clearly reflected that there were many more items on the actual inventory list than the survey report which she had in her possession. Client CONNED us into accepting a credit card from her as she mentioned she did not have funds to pay the balance. Although we do not accept credit cards, we requested our sister company to run the card on our behalf which later caused us alot of problems since she disputed the funds although she signed a form stating that the charges may not be disputed. ANOTHER CONFIRMATION OF HER LIES. As soon as the credit card was run, the shipment was released with our destination agent in the UK. Storage charges collected PRIOR to the payment being made by the client, NOT AFTER PAYMENT WAS MADE. Our contract clearly states that the client will be liable for storage charges incurred if the final balance is not paid prior to the arrival of the shipment to the final destination port. As mentioned above, client was provided with the insurance forms (including terms and conditions), however, neglected to read them and wants to blame the moving company that she was not aware of the coverage and what was included ALTHOUGH WE ARE NOT THE INSURANCE COMPANY. The insurance company we do work with is worldwide, they reply to emails and correspondes when received. They are very easy to get in touch with. They have a wonderful website set up making it easy to get in touch with them if you are on different time zone. The only reason a claim would not be paid is if the client has not provided the sufficient information requested, or under-insured her household goods and is trying to claim for a higher value than insured and paid for which is clearly stated in the terms and conditions not to do. We have never in fact seen any pictured damages of her shipment and all items were packed,wrapped and loaded into lift vans and unloaded from the lift vans directly at her residence abroad. Uniworld Cargo has been in business since 1992, we handle more than 1,000 shipments a year and are both customer service oriented as well as provide high standards when packing. We provide loads of information and documentation prior to the actual move date. We ask the client for at least two weeks notice prior to their move date to allow us sufficient time to provide the client with all documentation required prior to the move date in turn allowing them the time to review and complete all documentation. We can not be held responsible or liable when a client does not take the time to review and read the information. All of our documentation is clear, nothing is in small print. You will never be charged for something that is clearly stated as included in our documentation. We clearly state all exclusions as well in our documentation. We will be more than happy to email client testimonials with the TRUE level of services WE PROVIDE. We belong to numerous international organizations that can vouch for the level of services we provide door to door. We are U.S. Military approved with a clean 100% record. We provide consolidations for numerous van line agent shipping abroad out of our New Jersey. Should you require any backing to the information provided above, please feel free to contact us at any time. WE STAND BEHIND OUR SERVICES. UNIWORLD CARGO SHIPPING LINES WE MOVE THE PEOPLE THAT MOVE THE WORLD

This client contacted us in 2004 in regards to her international relocation requirements and asked us to perform an on site survey at her residence in New Jersey which was scheduled and completed. Upon completion of the survey, we forwarded her a proposal based on the information obtained from the survey. She asked us to provide a binding estimate. We informed her that in the international relocation business, binding estimates do not stand in a court of law and therefore, we normally do not provide binding estimates, however we were confident with our surveyor's survey results and therefore informed the client both verbally and in writing on our contract that the price would not exceed 5% of the price quoted BASED ON THE FACT THAT THE LIST OF ITEMS OUR SURVEYOR SURVEYED(which was based on what she in fact showed our surveyor)WOULD NOT VARY AND/OR CHANGE. We also forwarded her on numerous occassions via fax (it was a friend's fax machine and she kept calling and stating it was not received) the survey results we had on file as well. In her complaint, client confirms that she received the list via fax, however, claims that it was illiegible. Never once did she inform us it was illegible and we even mailed her a copy by regular US Mail. Insurance: The insurance we offer is all risk marine insurance at a rate of 2.5% of the value in which the client purchases and wishes to cover the articles being moved door to door. When a client wishes to purchase insurance, we provide them with the terms and conditions of the insurance company and coverage which states all information in detail. It is the clients responsibility to read the insurance policy's terms and conditions which is provided in sufficient time to allow them to receive, review, complete and return back to our office. Upon receipt of the completed forms from the client, the insurance policy is issued with all detailed information pertaining to the deductible etc. All insurance companies have deductibles and since the client mentioned she has moved on numerous occassions, we are confident that she was aware of a deductible. Never once did she question a deductible. No where in any paperwork does it state a reasonable deductible as reasonable is all relative to the person interpreting what they are reading. The policy clearly states a $500.00 deductible. The movers that we hire are full time employees of our company and are well versed in packing for international relocation. Nothing is ever removed from the residence without being packed in full-no exposed surfaces. If the client was so unhappy about the packing, she should have stopped the crew in their tracks, called our office and reported that she was unhappy about the form of packing and possibly requested another crew-our warehouse and offices were 10 minutes from her front door. Never once did the client call our office pertaining to anything with the crew, with the packing, with anything. Not on the day of the move or thereafter. Upon receipt of the household goods in our warehouse, the shipment was loaded into lift vans and measured at which time we forwarded the client a final invoice. Never once did she call to question the volume, the invoice, etc., nor did she make final payment (our terms are clearly stated on our proposal, agreement and invoice). Client was contacted by our destination agent in the UK to inform her that the shipment had arrived, however, was on hold due to non payment of our invoice. This was the first time we heard back from the client (which was at least 4 weeks from the date of pick up). Never one complaint or correspondance in regards to her "so called" unhappiness about packing, no concerns pertaining to the deductible clearly stated on the insurance policy which was in her possession-nothing until she was responsible for paying her final invoice (which was in her possession for at least 4 weeks). Client contacted our office in order to find out why the shipment was on hold in which we confirmed to her. She did mention at that time that the invoice was greater than the contracted amount and we went over with her the number of pieces on her inventory list and compared the inventory list to the survey report which clearly reflected that there were many more items on the actual inventory list than the survey report which she had in her possession. Client CONNED us into accepting a credit card from her as she mentioned she did not have funds to pay the balance. Although we do not accept credit cards, we requested our sister company to run the card on our behalf which later caused us alot of problems since she disputed the funds although she signed a form stating that the charges may not be disputed. ANOTHER CONFIRMATION OF HER LIES. As soon as the credit card was run, the shipment was released with our destination agent in the UK. Storage charges collected PRIOR to the payment being made by the client, NOT AFTER PAYMENT WAS MADE. Our contract clearly states that the client will be liable for storage charges incurred if the final balance is not paid prior to the arrival of the shipment to the final destination port. As mentioned above, client was provided with the insurance forms (including terms and conditions), however, neglected to read them and wants to blame the moving company that she was not aware of the coverage and what was included ALTHOUGH WE ARE NOT THE INSURANCE COMPANY. The insurance company we do work with is worldwide, they reply to emails and correspondes when received. They are very easy to get in touch with. They have a wonderful website set up making it easy to get in touch with them if you are on different time zone. The only reason a claim would not be paid is if the client has not provided the sufficient information requested, or under-insured her household goods and is trying to claim for a higher value than insured and paid for which is clearly stated in the terms and conditions not to do. We have never in fact seen any pictured damages of her shipment and all items were packed,wrapped and loaded into lift vans and unloaded from the lift vans directly at her residence abroad. Uniworld Cargo has been in business since 1992, we handle more than 1,000 shipments a year and are both customer service oriented as well as provide high standards when packing. We provide loads of information and documentation prior to the actual move date. We ask the client for at least two weeks notice prior to their move date to allow us sufficient time to provide the client with all documentation required prior to the move date in turn allowing them the time to review and complete all documentation. We can not be held responsible or liable when a client does not take the time to review and read the information. All of our documentation is clear, nothing is in small print. You will never be charged for something that is clearly stated as included in our documentation. We clearly state all exclusions as well in our documentation. We will be more than happy to email client testimonials with the TRUE level of services WE PROVIDE. We belong to numerous international organizations that can vouch for the level of services we provide door to door. We are U.S. Military approved with a clean 100% record. We provide consolidations for numerous van line agent shipping abroad out of our New Jersey. Should you require any backing to the information provided above, please feel free to contact us at any time. WE STAND BEHIND OUR SERVICES. UNIWORLD CARGO SHIPPING LINES WE MOVE THE PEOPLE THAT MOVE THE WORLD

This client contacted us in 2004 in regards to her international relocation requirements and asked us to perform an on site survey at her residence in New Jersey which was scheduled and completed. Upon completion of the survey, we forwarded her a proposal based on the information obtained from the survey. She asked us to provide a binding estimate. We informed her that in the international relocation business, binding estimates do not stand in a court of law and therefore, we normally do not provide binding estimates, however we were confident with our surveyor's survey results and therefore informed the client both verbally and in writing on our contract that the price would not exceed 5% of the price quoted BASED ON THE FACT THAT THE LIST OF ITEMS OUR SURVEYOR SURVEYED(which was based on what she in fact showed our surveyor)WOULD NOT VARY AND/OR CHANGE. We also forwarded her on numerous occassions via fax (it was a friend's fax machine and she kept calling and stating it was not received) the survey results we had on file as well. In her complaint, client confirms that she received the list via fax, however, claims that it was illiegible. Never once did she inform us it was illegible and we even mailed her a copy by regular US Mail. Insurance: The insurance we offer is all risk marine insurance at a rate of 2.5% of the value in which the client purchases and wishes to cover the articles being moved door to door. When a client wishes to purchase insurance, we provide them with the terms and conditions of the insurance company and coverage which states all information in detail. It is the clients responsibility to read the insurance policy's terms and conditions which is provided in sufficient time to allow them to receive, review, complete and return back to our office. Upon receipt of the completed forms from the client, the insurance policy is issued with all detailed information pertaining to the deductible etc. All insurance companies have deductibles and since the client mentioned she has moved on numerous occassions, we are confident that she was aware of a deductible. Never once did she question a deductible. No where in any paperwork does it state a reasonable deductible as reasonable is all relative to the person interpreting what they are reading. The policy clearly states a $500.00 deductible. The movers that we hire are full time employees of our company and are well versed in packing for international relocation. Nothing is ever removed from the residence without being packed in full-no exposed surfaces. If the client was so unhappy about the packing, she should have stopped the crew in their tracks, called our office and reported that she was unhappy about the form of packing and possibly requested another crew-our warehouse and offices were 10 minutes from her front door. Never once did the client call our office pertaining to anything with the crew, with the packing, with anything. Not on the day of the move or thereafter. Upon receipt of the household goods in our warehouse, the shipment was loaded into lift vans and measured at which time we forwarded the client a final invoice. Never once did she call to question the volume, the invoice, etc., nor did she make final payment (our terms are clearly stated on our proposal, agreement and invoice). Client was contacted by our destination agent in the UK to inform her that the shipment had arrived, however, was on hold due to non payment of our invoice. This was the first time we heard back from the client (which was at least 4 weeks from the date of pick up). Never one complaint or correspondance in regards to her "so called" unhappiness about packing, no concerns pertaining to the deductible clearly stated on the insurance policy which was in her possession-nothing until she was responsible for paying her final invoice (which was in her possession for at least 4 weeks). Client contacted our office in order to find out why the shipment was on hold in which we confirmed to her. She did mention at that time that the invoice was greater than the contracted amount and we went over with her the number of pieces on her inventory list and compared the inventory list to the survey report which clearly reflected that there were many more items on the actual inventory list than the survey report which she had in her possession. Client CONNED us into accepting a credit card from her as she mentioned she did not have funds to pay the balance. Although we do not accept credit cards, we requested our sister company to run the card on our behalf which later caused us alot of problems since she disputed the funds although she signed a form stating that the charges may not be disputed. ANOTHER CONFIRMATION OF HER LIES. As soon as the credit card was run, the shipment was released with our destination agent in the UK. Storage charges collected PRIOR to the payment being made by the client, NOT AFTER PAYMENT WAS MADE. Our contract clearly states that the client will be liable for storage charges incurred if the final balance is not paid prior to the arrival of the shipment to the final destination port. As mentioned above, client was provided with the insurance forms (including terms and conditions), however, neglected to read them and wants to blame the moving company that she was not aware of the coverage and what was included ALTHOUGH WE ARE NOT THE INSURANCE COMPANY. The insurance company we do work with is worldwide, they reply to emails and correspondes when received. They are very easy to get in touch with. They have a wonderful website set up making it easy to get in touch with them if you are on different time zone. The only reason a claim would not be paid is if the client has not provided the sufficient information requested, or under-insured her household goods and is trying to claim for a higher value than insured and paid for which is clearly stated in the terms and conditions not to do. We have never in fact seen any pictured damages of her shipment and all items were packed,wrapped and loaded into lift vans and unloaded from the lift vans directly at her residence abroad. Uniworld Cargo has been in business since 1992, we handle more than 1,000 shipments a year and are both customer service oriented as well as provide high standards when packing. We provide loads of information and documentation prior to the actual move date. We ask the client for at least two weeks notice prior to their move date to allow us sufficient time to provide the client with all documentation required prior to the move date in turn allowing them the time to review and complete all documentation. We can not be held responsible or liable when a client does not take the time to review and read the information. All of our documentation is clear, nothing is in small print. You will never be charged for something that is clearly stated as included in our documentation. We clearly state all exclusions as well in our documentation. We will be more than happy to email client testimonials with the TRUE level of services WE PROVIDE. We belong to numerous international organizations that can vouch for the level of services we provide door to door. We are U.S. Military approved with a clean 100% record. We provide consolidations for numerous van line agent shipping abroad out of our New Jersey. Should you require any backing to the information provided above, please feel free to contact us at any time. WE STAND BEHIND OUR SERVICES. UNIWORLD CARGO SHIPPING LINES WE MOVE THE PEOPLE THAT MOVE THE WORLD