• Report:  #1315

Complaint Review: Unresolved matters with Planes United Van Lines - Indianapolis Indiana

Reported By:
- Chandler,, Az.,

Unresolved matters with Planes United Van Lines
2521 Planes Drive Indianapolis, 46219 Indiana, U.S.A.
Tell us has your experience with this business or person been good? What's this?
United Van Lines moved us from Indianapolis, Indiana on

November 20, l999. The truck did not arrive until December 4

which was three days late. Several items were nicked and scratched, while an antique coffee table was missing. A valuable

antique mirror was supposed to have been packaged but was not.

Instead the driver put it in pads, bound it with rubber bands,

put it into the cab where it severely damaged. He then, without

our permission, took it to a mirror shop in Fountain Hills for

repair. Numerous phone calls to United and to the driver for its

return were unsuccessful. Finally, I drove the 70 miles round

trip to get it. It was poorly repaired. Eventually, United's

adjustor had a furniture restorer do the job correctly.

Eventhough we were staying with friends while awaiting the

household goods, I feel that we are owed some monetary reimburse-

ment for our inconvenience, eventhough we did not go to a motel

for which United said they would pay the bill. United has refused to see it my way.

They are also refusing to either find or pay for the lost

coffee table and refund the charge for the mirror carton plus

the cost of packing and unpacking the antique mirror from it.

I have made many calls to the Indianapolis Planes United

Company and their headquartes in Cincinnati with little results.

The whole thing has been a stall which has now gone beyond 90

days. I will continue to pursue the issue to the top headquarters in Fenton, Missouri, but I am really disgusted and

frustrated with the entire matter.

My advise is that if you travel, do no use United. However,

I am not sure any other moving company would be any better.


Chandler, Arizona 85249

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