Complaint Review: UPS - Nationwide

Just a note on the Saturday delivery. Those deliveries originate from the airport or a completely different location than the standard weekday Ground service hubs. The logistics for shipments like yours to be rescheduled for Saturday is no simple feat to be taken for granted. I know when I sent a package right after hurricane Katrina, UPS was delivering on Sat and Sun's. This was not a courtesy service that they were obligated to do, but essential for both delivery of items for victims and a means for UPS to simply catch up with the back log. My package was several days late, but I understood. 

I'm sure you didn't lose any brownie points from your loved one for the flowers being late. It's always nice to be able to blame it on someone else, though, to be sure you're off the hook.

I appreciate your taking the time to respond, but you made some points that are factually incorrect.

First, I was unhappy about the weather, and since I have loaded on the truck that morning, it should've been delivered. Second, I was really furious about the fact that they were declining  to deliver it on Saturday. Note that they normally do Saturday deliveries in the area; response that it had not been shipped for Saturday delivery is absurd. In your rebuttal, you stated incorrectly that I was asking them to make a special Sunday delivery. That is factually untrue. 

More importantly,  whether it was because of my multiple complaints or perhaps my posting here, UPS did reversed their decision and did deliver the roses on Saturday, for which I am very appreciative. I just wish they had offered to do that in the first place. Thank you.

Yes, those weather conditions HAD BEEN severe. Deliveries could not be made during the storm and the clearing period. During that time, current bshipments could not be delivered. I believe you understand this so far, but then your emotions prevent you from understanding the simple situation. After the weather cleared and cleanup was completed, the deliveries were able to begin again, but other shipments continued to come in. The skies became 'blue', but driving conditions were still hampered. Those shipments would also be delayed until the previous deliveried were completed. Though all carriers worked extra hours to catch up, the delays could last for days depending on the conditions and volume.

Deliveries with ALL carriers suffered the same, not just the one that was in front of your eyes. No carrier will change protocol and deliver on Sundays to accommodate "severe weather". FedEx, USPS, and local carriers all suffer the same chalenges with the same conditions and utilize identical subequent protocol.

Though this doesn't pertain to you, there are those that complain with the same rational of "blue skies" at the destination location, while unable to grasp that a weather in another state during transit cause the same delay. Your flowers may have been sent across country, but more likely it was a local FTD usining a carrier for a location outside of their personal delivery area. FTD had the same weather liability waiver as does all carriers. The similar protocol is not made up as they go along. It is clearly viewable in each of their respective websites.