- Report: #133752
Complaint Review: Urban Florist - Vancouver British Columbia
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Author Confirmed
Why?
Urban Florist
657 Moberly Rd Vancouver, V5Z4B2 British Columbia, Canada
Phone:
888-244-4531
Web:
N/A
Categories:
Business Rating:
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Urban Florist Ripoff! Flowers not timely delivered. Order cancelled. No refund received yet! Vancouver British Columbia
I ordered flowers for a family member in the hospital to be delivered on a particular day. A few days later, the flowers were still not delievered and the patient had left the hospital.
Urban Florist's customer service is a joke! After being on hold for extend periods and not getting through, I was able to leave a voicemail message. I cancelled the order via e-mail. Still no response.
I finally received a return phone call from someone named Rebecca who told me a merchant credit would be issued. That was over 30 days ago and I'm still waiting for a refund as I used my ATM debit card to pay for the flowers. I have contacted my bank who is investigating the claim.
Pamela
San Diego, California
U.S.A.
Urban Florist's customer service is a joke! After being on hold for extend periods and not getting through, I was able to leave a voicemail message. I cancelled the order via e-mail. Still no response.
I finally received a return phone call from someone named Rebecca who told me a merchant credit would be issued. That was over 30 days ago and I'm still waiting for a refund as I used my ATM debit card to pay for the flowers. I have contacted my bank who is investigating the claim.
Pamela
San Diego, California
U.S.A.
2 Updates & Rebuttals
Tanzola
Kingston,Ontario,
Canada
Demise of Urban Florist?
#2Consumer Comment
Sat, March 19, 2005
I found this on floristboard.com. It is an email from FTD Effective immediately, we have removed Vancouver Flower Co. from FTD due to their continuous violations of FTD Standards. This business has three member numbers... 71-0080ZA, 71-3339AA and 35-0013AA. In addition, they have marketed their business under various names and Web sites to include: Vancouver Flower Co. Urban Flowers & Baskets Dynamiteflowers.com Alfalfasflowershop.com Northamericaflorist.com Urbanflorist.com Urbanbaskets.com Artisianflorist.com Artisianbaskets.com Worldwide-online-florists.com FTD HAS TERMINATED THIS MEMBER FROM FTD AND HAS TURNED OFF THEIR MERCURY NETWORK CONNECTION. PLEASE NOTE: If Vancouver Flowers or any of their other businesses try to phone an order to you, FTD recommends that you refuse that order as it is not an FTD order and we will not be responsible for payment of that order. FTD Member Florists take great pride in their outstanding reputation of high quality floral products and superior customer service. It is our job at FTD to protect all members from florists who do not adhere to the FTD Standards, including the 100% Satisfaction Guarantee, high quality floral products and superior customer service. If you have any questions, please contact FTD Member Services at 800-788-9000. We hope you enjoyed receiving this message. However, if you'd rather not receive future E-News from FTDi.COM, please send an email to [email protected].
Pamela
San Diego,California,
U.S.A.
still waiting for a refund!
#3Author of original report
Fri, March 18, 2005
I was promised a refund on 3/5/05 by Urban Florist. Again, it doesn't surprise me that I'm still waiting for a refund! This matter has been reported to my bank (as I paid with my debit card) and it's investigating my claim. Also, I just filed a complaint with the Internet Fraud Complaint Center. www.ifccfbi.gov Don't let this company get away with ripping us off!
