Complaint Review: US Postal Service - USPS - United Parcel Service - UPS - Vista California

Re: Retired 26 year USPS Supervisor I'm not sure if you receive mail via a City Carrier or a Rural Carrier. If you have a gated yard and the gate is closed the carrier is instructed NOT to open and enter due to being injured by individuals who claim their dog never bites. If it has teeth it bites. Not only that but you can find yourself in a serious lawsuit due to a dog attack and it could cost you thousands of dollars in court cost and settlement. Approximately 3000 carriers are injured each year by dogs that don't bite. A carrier is required to honk their horn once they arrive at your home to give you notice that they are there. If you don't come out of the house the carrier MUST dismount, if safe to enter the yard, and ring or knock. Carriers have only so much time to deliver to an address as they are delivering any where from 500-1200 deliveries on their route. So, if you're caught up in the bathroom, in the back yard, on the phone and etc. there is a good chance that you will miss the deliveries. Now, if the carrier is able to safely enter your yard they can leave your packages at your front door unless they need to be signed for such as Number Insured, Express Mail with no waiver of signature, registered, signature confirmation and etc. We have been instructed over the years not to leave packages at your mailbox on the ground, rubberbanded to the outside of the mailbox due to thieves driving the neighborhoods looking for things to steal and also alert them to a possible vacant house to be burglarized. We also considered this as poor service to our customers. Call your local Post Office and ask to talk to your carrier personally and see what you and the carrier can do to assist each other with better delivery of your packages. Cheers!

Re: Retired 26 year USPS Supervisor I'm not sure if you receive mail via a City Carrier or a Rural Carrier. If you have a gated yard and the gate is closed the carrier is instructed NOT to open and enter due to being injured by individuals who claim their dog never bites. If it has teeth it bites. Not only that but you can find yourself in a serious lawsuit due to a dog attack and it could cost you thousands of dollars in court cost and settlement. Approximately 3000 carriers are injured each year by dogs that don't bite. A carrier is required to honk their horn once they arrive at your home to give you notice that they are there. If you don't come out of the house the carrier MUST dismount, if safe to enter the yard, and ring or knock. Carriers have only so much time to deliver to an address as they are delivering any where from 500-1200 deliveries on their route. So, if you're caught up in the bathroom, in the back yard, on the phone and etc. there is a good chance that you will miss the deliveries. Now, if the carrier is able to safely enter your yard they can leave your packages at your front door unless they need to be signed for such as Number Insured, Express Mail with no waiver of signature, registered, signature confirmation and etc. We have been instructed over the years not to leave packages at your mailbox on the ground, rubberbanded to the outside of the mailbox due to thieves driving the neighborhoods looking for things to steal and also alert them to a possible vacant house to be burglarized. We also considered this as poor service to our customers. Call your local Post Office and ask to talk to your carrier personally and see what you and the carrier can do to assist each other with better delivery of your packages. Cheers!

Re: Retired 26 year USPS Supervisor I'm not sure if you receive mail via a City Carrier or a Rural Carrier. If you have a gated yard and the gate is closed the carrier is instructed NOT to open and enter due to being injured by individuals who claim their dog never bites. If it has teeth it bites. Not only that but you can find yourself in a serious lawsuit due to a dog attack and it could cost you thousands of dollars in court cost and settlement. Approximately 3000 carriers are injured each year by dogs that don't bite. A carrier is required to honk their horn once they arrive at your home to give you notice that they are there. If you don't come out of the house the carrier MUST dismount, if safe to enter the yard, and ring or knock. Carriers have only so much time to deliver to an address as they are delivering any where from 500-1200 deliveries on their route. So, if you're caught up in the bathroom, in the back yard, on the phone and etc. there is a good chance that you will miss the deliveries. Now, if the carrier is able to safely enter your yard they can leave your packages at your front door unless they need to be signed for such as Number Insured, Express Mail with no waiver of signature, registered, signature confirmation and etc. We have been instructed over the years not to leave packages at your mailbox on the ground, rubberbanded to the outside of the mailbox due to thieves driving the neighborhoods looking for things to steal and also alert them to a possible vacant house to be burglarized. We also considered this as poor service to our customers. Call your local Post Office and ask to talk to your carrier personally and see what you and the carrier can do to assist each other with better delivery of your packages. Cheers!

Re: Retired 26 year USPS Supervisor I'm not sure if you receive mail via a City Carrier or a Rural Carrier. If you have a gated yard and the gate is closed the carrier is instructed NOT to open and enter due to being injured by individuals who claim their dog never bites. If it has teeth it bites. Not only that but you can find yourself in a serious lawsuit due to a dog attack and it could cost you thousands of dollars in court cost and settlement. Approximately 3000 carriers are injured each year by dogs that don't bite. A carrier is required to honk their horn once they arrive at your home to give you notice that they are there. If you don't come out of the house the carrier MUST dismount, if safe to enter the yard, and ring or knock. Carriers have only so much time to deliver to an address as they are delivering any where from 500-1200 deliveries on their route. So, if you're caught up in the bathroom, in the back yard, on the phone and etc. there is a good chance that you will miss the deliveries. Now, if the carrier is able to safely enter your yard they can leave your packages at your front door unless they need to be signed for such as Number Insured, Express Mail with no waiver of signature, registered, signature confirmation and etc. We have been instructed over the years not to leave packages at your mailbox on the ground, rubberbanded to the outside of the mailbox due to thieves driving the neighborhoods looking for things to steal and also alert them to a possible vacant house to be burglarized. We also considered this as poor service to our customers. Call your local Post Office and ask to talk to your carrier personally and see what you and the carrier can do to assist each other with better delivery of your packages. Cheers!

Let me tackle your letter bit by bit. Your comment: (bring the package up to the house. But all the companies pull the game of not leaving a package unless you are at the mail box.) Not true this time day and age you can not leave a pkg in plain sight (dont care how rich or poor your area is )unless your driver know you and your area. You have replacment drivers that don't know the main drivers route. So it is up to them rather to leave your pkg or not I rather you take my pkg back to the building and redelivery for tomorrow. Your comment, If the house being open with the garage door open not an indication there is life inside) My comment, no because drivers are not foture tellers they don't know if you are at home or not. Common sense is to ring the door bell or knock. If you knock and ring door bell no answer than they will leave Your comment, When I get there, there lies a pink slip saying they missed me. Missed me? My comment,That is why is is good to track your pkg if their is a problem don't wait until the next or few days later call the center or the 1-800 right away. Your comment, UPS once refused to deliver a package because there is a '11' in my address and one of the '1's was at the fold on the packing slip. If the driver brought your pkg back because of errors in your address and it is return that is the shippers fault. Yes, they have system so they can update and correct your address again did you track your pkg what ever u see on your packge is the same thing Ups employee see in their system if you would had track that pkg you would have seen the address is incorrect.

So you want to nitpick because I said UPS Instead of USPS. It was USPS who didn't bother to bring the package up to the house. But all the companies pull the game of not leaving a package unless you are at the mail box. Only FedEX offers the waiver. It is absurd for the delivery person not to make an effort to deliver it. If the house being open with the garage door open not an indication there is life inside? This was not the only time either. I do like the companies that tap the horn 2x and the muffler on the UPS truck and brakes sqeal so you can hear them good. I have no problem hearing then trucks. I had no problem hearing the USPS truck, I heard them. I knew they were there. I did go outside within a minute or 2 thinking since they did not come to the door I did not get a package. When I get there, there lies a pink slip saying they missed me. Missed me? I was 5 feet from the other side of the garage. I did get a bunch of packages in the next couple days from all the deliveries and mail services. UPS once refused to deliver a package because there is a '11' in my address and one of the '1's was at the fold on the packing slip. So they refused to deliver saying they could not find the address. The street is very, very short. There are no more streets with that name in this city. I found that absurd too. There was no way any sane person could have bungled that delivery. I had to drive down to UPS, on heavy drugs (medicine) to pick the d**n thig up. all they people at the counter could do when I took the package and showed them they correct address was indeed on the front of the package, in plain view, was shake their heads. Not an 'I am sorry', or anything else. it was like too damned bad, you had to drive here on drugs and pick up your package. You want to nit pick that? Most they time the companies do deliver, but they do bungle deliveries a little too often. And for some very dumb reasons.

If it was the mail carrier who left the slip, what does your complaint have to do with UPS? UPS was obviously not the offender here, and UPS has no affiliation with USPS. A proper course of action here would be to call the Postmaster and file a complaint against the carrier for being lazy. You should be more specific and only address complaints to those at fault.