- Report: #29309
Complaint Review: USA MAGAZINE EXCHANGE - JOSEPH MORALE IN CUSTOMER SERVICE AND HEATHER SAMEC SUPERVISOR - GLENDALE Arizona
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USA MAGAZINE EXCHANGE - JOSEPH MORALE IN CUSTOMER SERVICE AND HEATHER SAMEC SUPERVISOR
8607 N. 59TH AVE E-2 GLENDALE, 85302 Arizona, U.S.A.
Phone:
18009821417
Web:
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USA MAGAZINE EXCHANGE, JOSEPH MORALE IN CUSTOMER SERVICE AND HEATHER SAMEC SUPERVISOR COLLEGE STUDENTS ARE BEING TARGETED FOR THIS SCAM BEWARE Glendale Arizona
My son is an intelligent member of the US Army. He just returned from his advanced training to begin his second year in college. He received a phone call from these vulchers soon after he returned home. He is a very polite young man. These people obviously have studied the law and make these calls with "scripted piches" as soon as they get a yes response, they reel you in.
They did make three phone calls -- so what -- they never explained the meaning of the three calls or that this would be the only opportunity to get out of the deal. They claim that by disturbing a private residence by telephone and reciting some exciting deal and gift package that they can charge you any abount of money for that right.
The three conversations are scripted and very tricky. All college students should beware. Don't be trapped. In only four days (the original call was on Aug 20th)on Aug 24th a letter arrived congratulating my son on being entered in an "all cash sweepstakes" and thanking him for his order.
In bold black was written "The payment plan you selected calls for 12 monthly payments of $58.24 totalling $698.88. This averages out to be a low weekly cost of $3.36!
We immediately called USA to cancel and spoke to Joseph Morale who would do nothing but tell us that all he could do is reduce the bill by $174.72 because they have already placed the orders and cannot cancel them and they have already invested the money.
My son did give his credit card number (of which they were so helpful in giving him the first four digits) so he would be giving them the correct numbers.
When these creeps would not accept no or cancel as a language, we immediately called the credit card company --AT&T to inform them of what was happening. They were extremely helpful. They immediately cancelled the card and initiated a fraud report. We have not received a bill yet but hopefully the credit card company will not release any funds to them and we do not plan to pay any invoice or accept any magazines.
We immediately mailed a certified return receipt letter to USA Mgazine exchage to notify them that we did not want any magazines nor were we able to pay. Upon receipt of the letter, someone from the this slimy company called around eight o'clock at night to inform us that the letter meant nothing and we were still responsible for the bill.
I call this shear harrassment and invasion of privacy. Our state has just enacted a no-call law which will be in effect soon. Or teephone number is on that no-call list. But these blood suckers are in another state chasing after first ime card holders and trying to take advantage. What a lesson for college students to learn about fair play, honest business and entrapment.
I don't intend to drop this. I have notified a lawyer and I am going to report this to the Federal Trade Commission.
A BIG yell for HELP is going out to law enforcement officials and especially the Arizona State Attorney General to stop this activity in their state. Its real bad press.
And to the snippy little miss Heather Samec who supervised the goings-on at this rat hole, I hope you soon open your eyes and your soul and realize that you are commiting robbery every time you do not accept a cancellation from an honest person.
I hope this den of evil is realized soon and is eliminated.
AN ANGRY MOTHER
SHIPPENSBURG, Pennsylvania
They did make three phone calls -- so what -- they never explained the meaning of the three calls or that this would be the only opportunity to get out of the deal. They claim that by disturbing a private residence by telephone and reciting some exciting deal and gift package that they can charge you any abount of money for that right.
The three conversations are scripted and very tricky. All college students should beware. Don't be trapped. In only four days (the original call was on Aug 20th)on Aug 24th a letter arrived congratulating my son on being entered in an "all cash sweepstakes" and thanking him for his order.
In bold black was written "The payment plan you selected calls for 12 monthly payments of $58.24 totalling $698.88. This averages out to be a low weekly cost of $3.36!
We immediately called USA to cancel and spoke to Joseph Morale who would do nothing but tell us that all he could do is reduce the bill by $174.72 because they have already placed the orders and cannot cancel them and they have already invested the money.
My son did give his credit card number (of which they were so helpful in giving him the first four digits) so he would be giving them the correct numbers.
When these creeps would not accept no or cancel as a language, we immediately called the credit card company --AT&T to inform them of what was happening. They were extremely helpful. They immediately cancelled the card and initiated a fraud report. We have not received a bill yet but hopefully the credit card company will not release any funds to them and we do not plan to pay any invoice or accept any magazines.
We immediately mailed a certified return receipt letter to USA Mgazine exchage to notify them that we did not want any magazines nor were we able to pay. Upon receipt of the letter, someone from the this slimy company called around eight o'clock at night to inform us that the letter meant nothing and we were still responsible for the bill.
I call this shear harrassment and invasion of privacy. Our state has just enacted a no-call law which will be in effect soon. Or teephone number is on that no-call list. But these blood suckers are in another state chasing after first ime card holders and trying to take advantage. What a lesson for college students to learn about fair play, honest business and entrapment.
I don't intend to drop this. I have notified a lawyer and I am going to report this to the Federal Trade Commission.
A BIG yell for HELP is going out to law enforcement officials and especially the Arizona State Attorney General to stop this activity in their state. Its real bad press.
And to the snippy little miss Heather Samec who supervised the goings-on at this rat hole, I hope you soon open your eyes and your soul and realize that you are commiting robbery every time you do not accept a cancellation from an honest person.
I hope this den of evil is realized soon and is eliminated.
AN ANGRY MOTHER
SHIPPENSBURG, Pennsylvania
4 Updates & Rebuttals
Anthony
Glendale,Arizona,
U.S.A.
You and your son are moronic
#2UPDATE Employee
Sat, February 01, 2003
I am the caller that gives you the first call, I have friends the second call, and I know people that gave the third call. Are you honestly going to say that your son did not want the magazines after 3 calls of hearing about them? First he gets told about getting 5 or 6 magazines, and the weekly rate that he would have to pay, obviously he says yes or there would be no other calls! Second he gets a call letting him know the total price and the payment structure, and obviously he said yes or there would be no third call! Third, we call him again and make sure that he really did want them and that he is able to pay for the magazines. Are you honestly going to sit here and say that your son did not know what was happening after three calls? And he is in the military?!!! I am scared! The only people that are ripping anyone off here is you and your son, because after three calls your son knew well enogh that he was responsible for the payments and the situation at hand. So in all honesty, you and your son were the ones that were misleading.
David
Westbury,New York,
U.S.A.
Wow...
#3Consumer Suggestion
Thu, January 30, 2003
I'm going to give the last poster the benefit of the doubt and pass his or her comment off as naievite: that just because lawyers are involved, a company is legitimate and operates legally and that every telemarketing company plays by the rules. There were many lawyers working for Nixon during the Watergate scandal, and I don't think I have to say how that one turned out. You want examples of telemarketing company misbehavior, go to the FTC's web site and look up some of its press releases sometime. The second poster is correct, the original complaint would fall under the FTC's "cooling off" rule, because the company made a cold call to the poster. Good catch with the Statute of Frauds idea, too!
Ok?
Anhiem,California,
U.S.A.
Plain Stupidy
#4Consumer Comment
Thu, January 30, 2003
I'm going to stick up for the company. It's not there fault you didnt realize that you were giving out your credit card number. And if you didnt know everyone who owns a mastercard, visa, AMEX, or discover, they all start with the same number. They do their jobs just as you, and why are they to blame for your sons stupidy, by NOT knowing he was giving out the credit card#. And who are you to decide whats a rip off and whats not. Right now you can walk into a mall, and pay about $60 for a designer tee-shirt, that cost about $10 to make. In order to run a company (telemarketing) you must be legal. Lawyers come in all the time to make sure you run by the rules and regulations like any other company !
Bailey
Seattle,Washington,
Damn! They don't quit do they?
#5Consumer Suggestion
Thu, September 12, 2002
It's only been like 2 weeks since I was contacted and there are already new reports on these guys. Anyways I did a lot of researching and found that in Washington state, you can not make a verbal contract for the sale of any goods and merchandise over the price of $500. Check out if your state has such a law in place. FYI: according to the FTC's "Cooling Off Rule" you have exactly 3 days to cancel by certified mail. That is 3 days from the reciept of your confirmation letter, not your actual order. So that letter means a lot! Also check the telemarketing and contract laws in your state, it may take a lot of time but you may find some more ways to fight back than with the letter.
