- Report: #444733
Complaint Review: USBI - Mainstreet Telephone - Internet
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Author Confirmed
Why?
USBI - Mainstreet Telephone
www.billview.com/usbi Internet, U.S.A.
Phone:
888-481-8724
Web:
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USBI - Mainstreet Telephone Ripping You Off Via Your Phone Provider Qwest Internet
USBI Has been charging me $15.22 on my phone bill listing it as Mainstreet Telephone, it looks like it would have something to do with the phone company. This charge goes back as far as March 2008, when calling the company the first thing they ask is would you like a refund. So they know clients are calling for wrong billing, over billing and charges that don't belong to us. They agreed to credit me for 2 months worth and then told me I would have to email them with my request for a complete refund. So I did, they emailed me back saying: Thank you for contacting our Customer Service Department. We have received your recent correspondence and will respond within 5 business days. Please note that our office is open from Monday through Friday. I will update when I hear back from them.
Joni
Salt Lake City, Utah
U.S.A.
Joni
Salt Lake City, Utah
U.S.A.
1 Updates & Rebuttals
Anonymous
Littleton,Colorado,
U.S.A.
Interesting
#2UPDATE Employee
Tue, April 21, 2009
I've worked at Qwest several years in the billing department and never seen "mainstreet telephone." USBI is on roughly 15% of all phone bills since they are a third party billing company who just collects payments for other third party companies. But, just noticed after 13 moths on your bill?
