Complaint Review: V2Premier - Chaska Minnesota

I had posted a previous problem to my Premier V2 from Viscom via ShopNBC. I had first ordered a system that would not shut off all the time and my Vivitar camera did not function properly. I had a hard time, but was able to get the RMA return stickers and paid the high cost to ship back and insure it. Unfortunately, I ordered a replacement system. After constant emails daily, I received credit for my first system. Then within the first thirty days my keyboard stand would constantly collapse. I thought no problem for such a minor thing. They would either repair or replace. Customer Service at ShopNBC responds to your emails (if they even will respond) a month late. They said they contacted Viscom and someone from Viscom would call in a couple of days. Well no response. I also wrote the same emails that I wrote to Customer Service at ShopNBC and they said on Premier's site each time that they would contact me in a couple of days. No response from Viscom. So, I used the Digital Lifeline. At first they said hardware is only warranty for the first 30 days. I advised that I did report this within the first 30 days. Then when I would not allow them to close my repair ticket, the Digital Lifeline manager said he would contact Viscom and get it taken care of. Well, I have received a email from ShopNBC and Digital Lifeline along with a call from Digital Lifeline all stating Viscom is not responding and gave me a number to contact Viscom direct. My computer works fine (except for the keyboard collapse problem), unlike the first Premier computer. But there is no tech support from Viscom. I wrote them and called about returning my computer, since they offer no backing of the warranty. I have received no response. I have this 2nd system now for over 2 months and cannot even return it. My fear is if something happens, I have no warranty tech support. Please lets form a class action suit. They have a breech of written and expressed warranty. They do not care about reporting to the BBB or the local tv station. If my system fails under warranty, I would not send anything back to them. Absorb the cost and have someone approved by the BBB in your area to do the repairs. It might cost more for labor and parts that shopuld be covered under warranty, but you know it will be repair fast and correctly.

I had posted a previous problem to my Premier V2 from Viscom via ShopNBC. I had first ordered a system that would not shut off all the time and my Vivitar camera did not function properly. I had a hard time, but was able to get the RMA return stickers and paid the high cost to ship back and insure it. Unfortunately, I ordered a replacement system. After constant emails daily, I received credit for my first system. Then within the first thirty days my keyboard stand would constantly collapse. I thought no problem for such a minor thing. They would either repair or replace. Customer Service at ShopNBC responds to your emails (if they even will respond) a month late. They said they contacted Viscom and someone from Viscom would call in a couple of days. Well no response. I also wrote the same emails that I wrote to Customer Service at ShopNBC and they said on Premier's site each time that they would contact me in a couple of days. No response from Viscom. So, I used the Digital Lifeline. At first they said hardware is only warranty for the first 30 days. I advised that I did report this within the first 30 days. Then when I would not allow them to close my repair ticket, the Digital Lifeline manager said he would contact Viscom and get it taken care of. Well, I have received a email from ShopNBC and Digital Lifeline along with a call from Digital Lifeline all stating Viscom is not responding and gave me a number to contact Viscom direct. My computer works fine (except for the keyboard collapse problem), unlike the first Premier computer. But there is no tech support from Viscom. I wrote them and called about returning my computer, since they offer no backing of the warranty. I have received no response. I have this 2nd system now for over 2 months and cannot even return it. My fear is if something happens, I have no warranty tech support. Please lets form a class action suit. They have a breech of written and expressed warranty. They do not care about reporting to the BBB or the local tv station. If my system fails under warranty, I would not send anything back to them. Absorb the cost and have someone approved by the BBB in your area to do the repairs. It might cost more for labor and parts that shopuld be covered under warranty, but you know it will be repair fast and correctly.

I had posted a previous problem to my Premier V2 from Viscom via ShopNBC. I had first ordered a system that would not shut off all the time and my Vivitar camera did not function properly. I had a hard time, but was able to get the RMA return stickers and paid the high cost to ship back and insure it. Unfortunately, I ordered a replacement system. After constant emails daily, I received credit for my first system. Then within the first thirty days my keyboard stand would constantly collapse. I thought no problem for such a minor thing. They would either repair or replace. Customer Service at ShopNBC responds to your emails (if they even will respond) a month late. They said they contacted Viscom and someone from Viscom would call in a couple of days. Well no response. I also wrote the same emails that I wrote to Customer Service at ShopNBC and they said on Premier's site each time that they would contact me in a couple of days. No response from Viscom. So, I used the Digital Lifeline. At first they said hardware is only warranty for the first 30 days. I advised that I did report this within the first 30 days. Then when I would not allow them to close my repair ticket, the Digital Lifeline manager said he would contact Viscom and get it taken care of. Well, I have received a email from ShopNBC and Digital Lifeline along with a call from Digital Lifeline all stating Viscom is not responding and gave me a number to contact Viscom direct. My computer works fine (except for the keyboard collapse problem), unlike the first Premier computer. But there is no tech support from Viscom. I wrote them and called about returning my computer, since they offer no backing of the warranty. I have received no response. I have this 2nd system now for over 2 months and cannot even return it. My fear is if something happens, I have no warranty tech support. Please lets form a class action suit. They have a breech of written and expressed warranty. They do not care about reporting to the BBB or the local tv station. If my system fails under warranty, I would not send anything back to them. Absorb the cost and have someone approved by the BBB in your area to do the repairs. It might cost more for labor and parts that shopuld be covered under warranty, but you know it will be repair fast and correctly.