- Report: #195495
Complaint Review: VANDERBILT MORTGAGE & FINANCE - Maryville Tennessee
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VANDERBILT MORTGAGE & FINANCE
500 Alcoa Trail Maryville, 37804 Tennessee, U.S.A.
Phone:
800-970-7250
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VANDERBILT MORTGAGE & FINANCE - DAVID BYRD - B.OCHAL - L.WEBER Smart mouth, threats of foreclosure, when I tried to get a closing balance I was threatened with foreclosure and quoted the full amount of the loan. Maryville Tennessee
One of my twin sons died and the both owned a mobile hm. in GA. thru CMH HOMES, INC BOX 9790, MARYVILE, TN.37802, financed thru Vanderbilt Mortgage. My son ask me to help with getting his bills corrected. We were informed my letter that the mobile home was insured and the $19,666.49 was sent to Vanderbilt on the 17tyh of May. As I started asking for a payoff I started getting the run-a-round from David Byrd in collections, he kept giving me the full amount.
After faxing him the letter fron the insurance company, he said he couldn't read that fax, so I sent another. this is after I called the next day for his answers. No one would return my calls. I ask for his supervisor's #, he said "Why is Mommie calling?, put Brent on the phone" I replied he was not home and David called me a lier, I told him he heard my husband, his reply, "well MOMMIE have Brent call instead of his Mommie".
At this point I hung up, disgusted, angry, very upset. I called back for the supervisor over the his super Bonnie Ochal(Opal?) put me on hold and someone came back on line another David Hicks and said "Mommie, just a moment" someone calling herself Linda Webber got on the phone and was just as disrespectable, when I explained my complaint about D. Byrd, and ask if anything was going to be done or was he just going to get a "smack on the hand"(other wise, nothing) or talked to, she then informed me she was not going to hit him in the head as I had just said to her, I then questioned her being the supervisor or just someone in the office because I could heard David in the background, and she said yes to both, and informed me that after this no one was going to talk to me again.
I informed her they have no people skills and are some of the most rude people I've very dealt with and hope I never have to hear their voice again. I also requested a copy of our "recorder conversation" she said she didn't give those to customers.
Gloria
st. augustine, Florida
U.S.A.
After faxing him the letter fron the insurance company, he said he couldn't read that fax, so I sent another. this is after I called the next day for his answers. No one would return my calls. I ask for his supervisor's #, he said "Why is Mommie calling?, put Brent on the phone" I replied he was not home and David called me a lier, I told him he heard my husband, his reply, "well MOMMIE have Brent call instead of his Mommie".
At this point I hung up, disgusted, angry, very upset. I called back for the supervisor over the his super Bonnie Ochal(Opal?) put me on hold and someone came back on line another David Hicks and said "Mommie, just a moment" someone calling herself Linda Webber got on the phone and was just as disrespectable, when I explained my complaint about D. Byrd, and ask if anything was going to be done or was he just going to get a "smack on the hand"(other wise, nothing) or talked to, she then informed me she was not going to hit him in the head as I had just said to her, I then questioned her being the supervisor or just someone in the office because I could heard David in the background, and she said yes to both, and informed me that after this no one was going to talk to me again.
I informed her they have no people skills and are some of the most rude people I've very dealt with and hope I never have to hear their voice again. I also requested a copy of our "recorder conversation" she said she didn't give those to customers.
Gloria
st. augustine, Florida
U.S.A.
1 Updates & Rebuttals
Tom
Palm Bay,Florida,
U.S.A.
Gloria
#2Consumer Comment
Fri, June 09, 2006
Hi Gloria I know you are upset. Losing a loved one is bad enough. Dealing with this turkey who insults and belittles you is not necessary on his part. Your son still ownes the mobile home. I dont know if there is a probate or what the legal jargon entailed into whom the other half of the mortgaged property goes to. I suspect however, that the mortgage itself falls to his brother alone now. We need to keep our heads and take a cool method to get what we want here. Dont try to call the Vanderbuilt idiot yourself. Get your son to call them and advise that he needs a mortgage history and payoff for the mortgage. He is not required to explain why he needs it. It is none of Vanderbuilts business. Then go get a mortgage professional such as a broker or direct lender, who then can arrange to sell the property from your son to you and your husband. I am certain a mortgage expert can and will sort it out for you, and it will turn out perfect. Just DO NOT call Vanderbuilt again as they do not recognise your right to discuss the matter with them. hope this helps
