Vapor Nine
Jacksonville,#2UPDATE Employee
Thu, October 11, 2012
According the the USPS the item was delivered to the address that the customer provided. Since we are a very small company we cannot be held responsible for a customer's inability to receive packages from the post office. Even though we aren't responsible we did feel bad that the customer never got her package and offered her 50% off in an effort to help her. We tried to resolve the situation within reason. The customer simply won't be happy unless we send her a complete replacement which as a small business we can't afford to do.
We have never blown her off, nor have we treated her with anything but respect and empathy as we treat all our customers. Contrary to the complaint the customer was never told to "go for it" regarding the BBB contact, though we have tried to work with the customer through the BBB's complaint system.