Complaint Review: Vaporizor - Internet

Dear Ripoff Report:

I didnt' want to contact you but, feel that I have to do it as a last resort because I'm now being repeately harrassed by this company (see correspondence below - I am CUSTOMER).

They sold me a defective product, didn't give me a return address to send it back to and when they finally did, they expected me to pay for the postage and would only refund 85% of my money.

I tried to do the right thing, tried to be a nice guy but, these people will not stop. Can you please look into this?

Thank you.

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CUSTOMER

12/25/14

To: Vaporizor

This product DID NOT work at all (was opened today) and I want to return it and get a full refund immediately please.

Please let me know how to do this - I DO NOT want a store credit.

Thank you.

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From Vaporizor

12/29/14

to me

Hello Customer

you said product did not work at all, did the item not turn on? we do have customer service line to assist with trouble shooting.

Kind regards,

Sally Baxter

Toll Free 877 834 2697

Vaporizor.com

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From: Customer

To: Vaporizor Sales <[email protected]>

Sent: Thursday, 25 December 2014, 16:05

Subject: Re: Vaporizor.com: Shipment for Order # 110003192

It didn't turn on, it didn't charge, it looked like it was poorly assembled.

No none is picking up on your customer service line - haven't been able to reach anyone.

Please send me the address to send it back to you and please credit my account for the full amount.

Thank you.

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12/29/14

From Vaporizor

Hello CUSTOMER,

the customer service line is available 9-6pm pct, please call again, I know that they are available.

Kind regards,

Sally Baxter

Toll Free 877 834 2697

Vaporizor.com

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12/30/14

Kate Bailey via yahoo.com

to mark, me

Hello Mark (CEO of company),

Please assist customer.

Regards

Kate Bailey

Vaporizor.com

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12/31/14

Mark Lewis via yahoo.com

Hi CUSTOMER

We are able to refund you 85% of the purchase price or send you a replacement vaporizer. Please refer to our refunds policy which is listed in the footer of our site: https://vaporizor.com/warranty-returns.html

Please let me know how you would like to proceed.

Regards

Mark Lewis

http://vaporizor.com/

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12/31/14

From CUSTOMER

to kate, sales, Mark

That is 100 percent unacceptable as the product was defective - why should I have to lose 15 percent of my money when it's YOUR fault?

Here's the deal - you're either refunding 100 percent of my money or I'm calling my credit card company to report this as fraud which will be quite easy to prove - you sold me a defective product and purposely ducked my calls to squeeze past your 14 day return policy.

After filing for fraud, I'm going to tell everyone I know (Twitter, Facebook) about my horrible experience with your company and then I'm going to write a vivid truthful review on the piece of crap product you sent.

By you stealing 15 percent of my hard earned money, you will lose 6 fold that at least in future lost revenue.

Return 100 percent of my money and I will return 100 percent of your defective piece of crap product and this matter goes away for good.

Your choice.

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Jan 6

From CUSTOMER

Kate,

Can you please send me the address to send you back the vaporizer? I called your company and they said that you need to give it to me. Mark is not responding to any emaills

Thank you.

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Jan 7

Mark Lewis via yahoo.com

Hello Customer

I have asked our dispatch department to provide you with an RMA and return instructions. You should receive this information within 24 hours.

Regards

Mark Lewis

Vaporizor.com

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Jan 9

From CUSTOMER

to Mark, kate

COME ON DUDE!!!!!

24 HOURS???

PLEASE SEND ME THE ADDRESS

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Jan 12

From Mark Lewis via yahoo.com

Hi CUSTOMER

Many times in our experience a client has a problem with a vaporizer, they are not operating it properly.

You may have locked the button and do not know the common 5 quick clicks to the button that locks and unlocks it.

Regards

Mark Lewis

Vaporizor.com

=================

Jan 12

From CUSTOMER

to mark, kate, sales

Kate,

Can you please provide the address to send your product back?

Thank you.

=================================

*** After two weeks without getting address to return the defective product and getting the runaround from the CEO and sales team, CUSTOMER called his credit card company and asked for the charge to be investigated

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Jan 15

From Mark Lewis via yahoo.com

Hi CUSTOMER

I am not sure why you have lodged a charge back as we are in the process of helping you. Lodging a charge back is not the way to handle this situation.

Please ask your bank to remove the charge back as we will make sure you are looked after.

Regards

Mark

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Jan 15

From CUSTOMER

to Mark, kate, sales

Don't ever contact me ever again under any circumstances and that goes for anyone else in your company.

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Jan 15

From Mark Lewis via yahoo.com

CUSTOMER you can not hold onto our product and then lodge a charge back and expect to win and receive a free vaporizer regardless of whether the product is faulty. That would be fraud.

We are happy to refund you however we need to arrange for the product to be returned. I will send you an RMA and return instructions.

Our refunds policy is clearly listed in the footer of our site: https://vaporizor.com/warranty-returns.html

===============================

Jan 15

From CUSTOMER

to Mark, sales, Kate

Send me a pre-paid return return envelop and I'll send you back your piece of s**t.

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Jan 15

From Mark Lewis via yahoo.com

Hi CUSTOMER

After you have returned the vaporizer and the chargeback has been closed (money returned to our account) we will refund the postage. Normally we would not refund the postage however we want to get closure on this matter.

Please refrain from swearing at our members of staff. You will soon receive instructions on how to return the vaporizer.

Regards

Mark

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Jan 15th

From CUSTOMER

Pre-paid postage from you - bank said that's the way it's gotta be.

If you have an issue, you can take it up with them.

You're not getting a cent more of my money - not now, not ever again.

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Jan 15th

From Mark Lewis via yahoo.com

I will be speaking with Pay Pal as this is not standard practice for returns. You are the only customer who has insisted on this and we have been in business for many years.

Our refunds policy states that you need to pay for return postage so I am not sure why you are not prepared to pay for return postage.

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Jan 16 (6 days ago)

From Mark Lewis via yahoo.com

to CUSTOMER

Our support department have told me the reason your vaporizer is probably not working is that it is locked.

" I would say that he most likely never unlocked the vaporizer"

The card that comes with the product informs you to charge the unit fully before use, tells you how to unlock and lock the device (by pressing button three times in a rapid succession), and informs you that the battery life typically lasts 1-2 days of continuous use (this is pretty accurate). It also notes that the Cloud has a built in safety feature that will temporarily deactivate the atomizer after 15 seconds of continuous vaporization.

Please let me know whether this enables you to get the vaporizer to work?

Regards

Mark

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Jan 16th

From CUSTOMER

To Mark Lewis

Look bro, I don't know to to explain this any clearer but, I don't want your product.

Started contacting your company around Christmas about this matter and you guys finally gave me a return address two days ago (almost 3 weeks since I first contacted you).

3 weeks is a long time to left hanging and be repeatedly told I'm losing 15% to send you back your product for another one that could potentially do the same thing (and what then send lose another 15% of my money).

When I told your company I was a first time customer, the logical thing would be to go the extra mile, be very attentive to this matter, and be aggressive on seeking a positive outcome - because if my experience with you had been positive, I would likely returned for more business in the future and also referred friends to you.

This was not the case with your company - it was of the worst experiences I've ever had with a company and I think that as CEO you dropped the ball.

You made no effort to consider the idea that you product was defective - you 100% assumed it was my issue.

Also you said you'd have a return address for me within 24 hours, that didn't happen so you lied to my face.

Your other products may be good but, your customer relations skills are not and in the long term that's going to damage your businesses irreparably.

I bought another vapor from another company and it works greats and I'm happy with it and that's my final decision.

You're getting your product back at the expense of a few bucks for shipping - consider that arrangement incredibly lucky.

Send me the pre-paid shipping box, I'll send your product back and we'll be done.

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Jan 22nd

From Mark Lewis via yahoo.com

Hi CUSTOMER

Our feedback from our returns department.

"On our website, we clearly do not promise free shipping on defective products and the credit card companies see that when they investigate

a chargeback request.

To ship one defective Cloud pen is not expensive."

We hope you send it back to us, if you do not. We will be fighting the charge back and there is a good chance we will win as you have not complied with our returns policy https://vaporizor.com/warranty-returns.html which is clearly displayed on our site.

Regards

Mark