- Report: #1342566
Complaint Review: Vegas.com - Internet
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Author Confirmed
Why?
Vegas.com
Internet, USA
Web:
Vegas.com
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Vegas.com Don't use Vegas.com. They are likely to ruin your Vegas trip. LasVegas Internet
It sure looked easy, convienient and legit. VEGAS.COM, good leget website name. BUT........ BEWARE, they are crooks! I booked round-trip first class tickets through VEGAS.COM, and a suite at the Venitian. Flight out was fine, the room was fine...... then the trouble started! Let m take a break from the review to offer a mental image .... I'm 6'2, and when I buy my shirts there are two "X"s in front of the "L". So I pay the extra $$ for not only my comfort, but for the comfort of those around me. Back to the review......... My wife and I proceed to check-in on our return flight -(returning to Philadelphia, so a good long flight) and rather than the first class seats we paid for, Vegas.com has reserved us the absolute opposite of first class. We are in the last row, non-reclining, tiny, middle seats. Yep, 4 days of drinking and gambling, or friends at VEGAS.COM place my buttox in a 12 inch wide torture vessel. I was polite, when I called VEGAS.COM. I was pleasant, when I called VEGAS.COM. The customer service representative I finally was able to speak with may have been an extra in The Stepford Wifes!!!! "Yessir, Nosir, I understand sir" "I can't help you sir. It's out of my hands sir. You'all have to contact the airline sir" Ok, what do I do? I go up to the American Airlines gate agent, explains my problem. Gate agent response,"I'm sorry sir, but your ticket was sold in a package through a third party. I can't see your reservation" Moral of the story...... Vegas.com is a scam, they sell you a first class seat, book you in steerage. Don't expect any help from their customer service. Here's an idea, use a travel agent or American Express to book to R vacation to Vegas, at least you'll have a real human to talk to if things go south!
