- Report: #530324
Complaint Review: Verizon - Verizon Wireless - Internet
Reported By:
SeethingInSeattle -
Seattle, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon - Verizon Wireless
Internet, United States of America
Phone:
8009220204
Web:
www.verizonwireless.com
Categories:
Business Rating:
(0)
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Verizon - Verizon Wireless Lies About Broadband Available Usage, Internet
I chose a Verizon wireless Broadband as part of their promotion with the Acer netbook. The Acer netbook is fine. The network seemed to work. However, Verizon limits usage to 5 Gigabytes per month. Anything over that amount is 2 cents a megabyte.
When I asked the people in the store, they assured me there was no problem. I had always had unlimited internet connection so I had no idea what was realistic. They assured me they had never heard about anyone running over. "That's a lot," they said. "Maybe if you downloaded a lot of movies..."
What about graphics? I asked. They assured me there would be no problem.
This is just a lie, or else the people working in those stores are ignorant. Verizon Broadband is not acceptable for anyone working full-time on the Internet. I used it for just 24 days. I didn't upload or download ANY movies. I did have a couple of 10-minute videos from my camera.
I figure I am using nearly 200 megabytes a day. Needless to say I will be way over...I would be paying about $200 a month for this service. I'm a heavy user, but not THAT heavy a user.
Verizon said that I can have a 30-day trial. I am going to test to see if I can cancel my contract and give them back the Verizon attachment (which of course was extra) for my computer. I would love to give them back the Acer but suspect they will find some reason not to. I have no problem with the Acer but it is NOT a good deal...and they will probably try to charge me more than if I'd just bought it myself.
I feel totally victimized and ripped off. Verizon is very sneaky. They get you in with these promos and they charge activation fees (non-refundable of course) and more.
Consumers should approach Verizon with the same caution they'd use with a used car salesperson or an aluminum siding salespeson. Verizon is a reliable cell phone service but they love hidden charges and surprise fees. And their broadband is a totally unrealistic option unless you are a very light user.
When I asked the people in the store, they assured me there was no problem. I had always had unlimited internet connection so I had no idea what was realistic. They assured me they had never heard about anyone running over. "That's a lot," they said. "Maybe if you downloaded a lot of movies..."
What about graphics? I asked. They assured me there would be no problem.
This is just a lie, or else the people working in those stores are ignorant. Verizon Broadband is not acceptable for anyone working full-time on the Internet. I used it for just 24 days. I didn't upload or download ANY movies. I did have a couple of 10-minute videos from my camera.
I figure I am using nearly 200 megabytes a day. Needless to say I will be way over...I would be paying about $200 a month for this service. I'm a heavy user, but not THAT heavy a user.
Verizon said that I can have a 30-day trial. I am going to test to see if I can cancel my contract and give them back the Verizon attachment (which of course was extra) for my computer. I would love to give them back the Acer but suspect they will find some reason not to. I have no problem with the Acer but it is NOT a good deal...and they will probably try to charge me more than if I'd just bought it myself.
I feel totally victimized and ripped off. Verizon is very sneaky. They get you in with these promos and they charge activation fees (non-refundable of course) and more.
Consumers should approach Verizon with the same caution they'd use with a used car salesperson or an aluminum siding salespeson. Verizon is a reliable cell phone service but they love hidden charges and surprise fees. And their broadband is a totally unrealistic option unless you are a very light user.
1 Updates & Rebuttals
Moon
Irvine,California,
U.S.A.
Verizon is among the worst
#2Consumer Comment
Sun, November 29, 2009
I had Verizon as a cell phone carrier and I can tell you they are the worst with charges. I know you have the broadband, but I use my Blackberry 8900 thru T-Mobile to connect my laptop to the internet every day. I hardly ever turn it off. I have a $20 package that covers ALL of my internet, and I have NEVER been charged with overage for all the software, pictures and music i have downloaded.
Verizon also wont let you customize your cell phones. they are the only company that i know of that restricts user interface and always finds a reason to bill you for erroneous charges.
I love T-Mobile, they are the best, with the most reasonable prices, and very accommodating. I wonder if T-Mobile has those broadband cards, if so, I bet it is at a very reasonable price. I know you will like the customer service :)
good luck!
