Robert
Irvine,#2Consumer Comment
Tue, January 10, 2012
He left the store with this defective device very upset.
- Was it a defective device or a defective user?
I say that sort of jokingly but it does have a serious point to it. Just because someone does not have the technical experience to use it does not mean that the device is defective.
When your father went to a Verizon Store it is very possible that the employees had less technical knowledge than he did, and would have no idea how to connect other devices. Did he try calling their actual tech support department?
The other strange thing is that I believe that Verizon has a 30 day return policy, so exactly how long have you had this device?