Mark Miles
New York,#2Consumer Comment
Wed, June 22, 2016
I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:
http://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/
Becker79
Los Angeles, CA,#3General Comment
Fri, July 05, 2013
Mayan Palace timeshare sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. The hardest part is that dealing with Mayan Palace after the purchase of your timeshare can be a little frustrated. Especially because customer service won’t get you the answers you expect to get when it comes on how to use your timeshare or trying to Book your next vacations, lucky if you are able to do book anything. Find an attorney to get you out of the contract asap.
Grupo Mayan
Mexico#4UPDATE Employee
Tue, February 07, 2012
Dear Jimmy 47:
We care sincerely about our customers concerns. Please give us the opportunity to assist you appropriately in order to continue to make the most out of the benefits acquired with your membership.
We would like to offer you personalized assistance and continue this dialogue by having you contact us directly through the proper channels. The only way to assure that we get your message and follow-up with you is via phone at 1-800-292-9446 or at [email protected]
We are very interested in clarifying your comments and we urge you to contact us so that together we can find a solution to your needs.
Your satisfaction is our main priority as we would like to continue to provide you the most inspiring vacations at the finest resorts in some of the greatest locations in Mexico.
We truly appreciate your time.
Sincerely,
Alin Gines
Customer Support Representative/Contact Center